Senior Manager, Panel Operations & AI Excellence

Nielsen; Región Centro; Híbrido; MXN 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Nielsen seeks a Senior Manager, Panel Relations to lead the BU’s operations, own budget, and drive a strategic roadmap with AI-enabled workflows. You will manage a senior team, shape capacity models, and ensure top-tier SLA delivery across multiple teams.

You'll partner with leadership to optimize performance, implement data-driven metrics, and mentor managers, balancing on-site and remote work in a hybrid setup within Mexico's Centro region.

Formación

• 3 to 5 years of direct supervisory or management experience.
• Proven ability to build and scale operating performance and accountability.
• In-depth knowledge of contact center operations, capacity planning, and data-driven metrics.
• Tech-savvy with AI tools to improve productivity and data analysis.
• Advanced English (written and spoken) for executive reporting and global collaboration.
• Ability to work a hybrid schedule (3 days on-site / 2 days remote).

Responsabilidades

• Define long-term operational roadmap for the BU.
• Design and implement a robust business performance framework.
• Evaluate, implement, and leverage AI tools to automate tasks.
• Own the annual budget and forecast expenditures.
• Mentor and develop team leads and managers.
• Oversee multi-team delivery and optimize resources.
• Provide strategic updates to senior leadership and external partners.

Conocimientos

Strategic leadership

Budgeting

People development

English fluency

Hybrid work

Herramientas

AI tools

Descripción del empleo

Nielsen seeks a Senior Manager, Panel Relations to lead the BU’s operations, own budget, and drive a strategic roadmap with AI-enabled workflows. You will manage a senior team, shape capacity models, and ensure top-tier SLA delivery across multiple teams.

You'll partner with leadership to optimize performance, implement data-driven metrics, and mentor managers, balancing on-site and remote work in a hybrid setup within Mexico's Centro region.