Panel Relations Coordinator I

The Nielsen Company; Región Centro; Presencial; MXN 551.000 - 895.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Major Medical Expense Insurance

12 days vacation after year 1

9% Food Stamps

13% Savings Fund

50% Vacation Bonus

Workplace Computer Equipment

Descripción de la vacante

The Nielsen Company is seeking a motivated call-center professional to conduct basic phone surveys and support data collection across the US in a hybrid in-office and remote setting. You will engage respondents and ensure data quality while delivering strong customer service.

This role requires fluency in English and Spanish, a high school diploma or equivalent, and a willingness to meet performance and quality standards. No prior experience is required and training will be provided.

Formación

• High school diploma or equivalent work experience.
• Fluency in both English and Spanish (written and verbal) is essential.
• No experience required

Responsabilidades

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues

Conocimientos

Bilingual EN/ES

Educación

High school diploma

Descripción del empleo

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

In this role, you will conduct various basic call types (some using a dialer) to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

Job Responsibilities:

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues

Qualifications

• High school diploma or equivalent work experience.
• Fluency in both English and Spanish (written and verbal) is essential.
• No experience required
  

What you can expect:

• This role follows a Hybrid Model, requiring 3 days working from the office and 2 days working remotely. Exact shift details will be discussed during the interview process.
• Workplace Computer Equipment
• 12 days of vacation after the first year
• Life Insurance
• Major Medical Expense Insurance
• 9% Food Stamps
• 13% Savings Fund
• 50% Vacation Bonus

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with anielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.

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