Panel Relations Coordinator I

Nielsen; Región Centro; Híbrido; MXN 165.000 - 197.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Life Insurance

Major Medical Expense Insurance

9% Food Stamps

13% Savings Fund

50% Vacation Bonus

Gro…

Descripción de la vacante

Nielsen in Mexico is seeking a candidate to conduct phone surveys for US clients, delivering data with accuracy and high-quality service. The role emphasizes meeting performance standards and protecting confidentiality in a fast-paced environment.

The position follows a Hybrid Model with 3 days in the office and 2 remote days. No prior experience is required; English and Spanish fluency is essential for success.

Formación

• High school diploma or equivalent work experience.
• Fluency in both English and Spanish (written and verbal) is essential.
• No experience required (MAX 2 years of experience , no exceptions)

Responsabilidades

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues

Conocimientos

Bilingual English & Spanish

Educación

High school diploma or equivalent

Descripción del empleo

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

In this role, you will conduct various basic call types (some using a dialer) to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

Job Responsibilities

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues

Qualifications

• High school diploma or equivalent work experience.
• Fluency in both English and Spanish (written and verbal) is essential.
• No experience required (MAX 2 years of experience , no exceptions)

What You Can Expect

• Gross Base Salary: 16,200 MXN monthly
• This role follows a Hybrid Model, requiring 3 days working from the office and 2 days working remotely. Exact shift details will be discussed during the interview process.
• Workplace Computer Equipment
• 12 days of vacation after the first year
• Life Insurance
• Major Medical Expense Insurance
• 9% Food Stamps
• 13% Savings Fund
• 50% Vacation Bonus

Additional Information

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.