Senior IT Leader, Growth & R&D Capabilities

The Kraft Heinz Company; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

The Kraft Heinz Company in Mexico City is seeking a Senior Manager, IT - Growth and R&D Capabilities to own the IT systems and roadmap that power marketing, e-commerce content, and product information management.

You will lead end-to-end projects with external vendors, manage relationships with global business teams, and drive service improvements while balancing cost and security in a fast-paced Fortune 500 food company.

Formación

• 5+ years of experience in IT and/or data and analytics in a large Fortune 500 food & beverage or CPG organization.
• Bachelor’s degree in computer science, information technology, or related discipline.
• Technical project management and vendor management experience is a must.
• Demonstrated IT Service Management experience, supported by anITIL foundation certification (or higher)and hands-on ownership ofincident, problem, change, and release managementprocesses (including operating within SLAs and driving continual service improvement).
• Hands‑on experience with workflow management tools (e.g. Monday.com, ServiceNow) and Digital Asset Management (DAM) tools (e.g., Bynder, OrangeLogic or Adobe).
• Strong understanding of data and analytics processes and platforms; such as - Snowflake, and PowerBI.
• Interest in and proven learning agility with emerging Agentic AI capabilities.
• Strong communication and collaboration skills across business and technical stakeholders. Must fluently speak both “IT” and “Marketing”.
• Ability to present technical needs in terms of - business risk, ROI, and strategic impact.
• Ability to listen, understand, and synthesize business needs and translate requirements into technical architecture, engineering, and reporting activities.
• Solid analytical and problem-solving skills with a data‑driven approach to decision‑making.
• Ownership mindset and ability to work as a self‑starter.
• Resilience and adaptability in a rapidly evolving business and technology landscape.
• Ability to prioritize work, manage budgets, and support on‑time delivery.
• Detail‑oriented written and verbal communication skills to present project updates and risks to leadership.

Responsabilidades

• Own the IT systems and ensure reliable operation of DAM, Monday.com, and Adobe tools.
• Own the IT roadmap with prioritization and change impact assessment.
• Manage end-to-end demands and projects via ITSM platform ServiceNow with vendors.
• Maintain relationships with Marketing, Omnichannel, Finance and supporting teams.
• Lead service and support management with development partners.
• Vendor management and cost-effective software renewal.

Conocimientos

Technical project management

Vendor management

IT service management (ITIL)

Workflow tools (Monday.com, ServiceNow

Digital Asset Management (DAM)

Data & analytics (Snowflake, PowerBI)

Communication across IT & Marketing

Analytical problem-solving

Educación

Bachelor’s degree in computer science, information technology, or related discipline

Herramientas

Monday.com

ServiceNow

Bynder

OrangeLogic

Adobe Creative Suite

Power BI

Snowflake

Descripción del empleo

The Kraft Heinz Company in Mexico City is seeking a Senior Manager, IT - Growth and R&D Capabilities to own the IT systems and roadmap that power marketing, e-commerce content, and product information management.

You will lead end-to-end projects with external vendors, manage relationships with global business teams, and drive service improvements while balancing cost and security in a fast-paced Fortune 500 food company.