Senior IT Infrastructure Engineer - Remote

AgileEngine, LLC.; Región Centro; Hybrid; MXN 1,629,000 - 2,715,000; Full time

Benefits offered by this job

Mentorship

TechTalks

Growth roadmaps

Remote/Hybrid options

USD-based pay

Job summary

AgileEngine is seeking a Senior IT Infrastructure Engineer to design, operate, and improve the systems behind corporate IT services. You will manage Windows and Linux servers, virtualization, storage, backup, and cloud dependencies across on-prem and multi-site environments.

Lead upgrades, implement automation, and maintain architecture diagrams while coordinating with security, network, and application teams.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4+ years designing, implementing, and supporting enterprise IT infrastructure.
• Strong Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting.
• Experience supporting cloud infrastructure and dependencies across compute, storage, networking, identity, and security services.
• Experience with Active Directory or comparable identity platforms, enterprise authentication, privileged access, and service-account management.
• Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation.
• Ability to troubleshoot complex infrastructure issues across multiple technology layers and teams.
• Experience building or maintaining automation and repeatable operational processes.
• Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner.
• Strong written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
• Ability to prioritize competing work, take ownership of outcomes, and operate effectively in a regulated or security-conscious environment.

Responsibilities

• Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
• Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
• Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
• Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.
• Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
• Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
• Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
• Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
• Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
• Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
• Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
• Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
• Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
• Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
• Participate in an on-call or after-hours support rotation as required.

Skills

Windows Server

Linux Server

Virtualization

Storage

Backup

Monitoring

Troubleshooting

Cloud infrastructure

Active Directory

Identity management

Automation

PowerShell

Python

Bash

Terraform

Ansible

IT security awareness

Communication skills

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

VMware/Nutanix virtualization

AWS

Microsoft 365

ITIL

Configuration management tools

Job description

AgileEngine is seeking a Senior IT Infrastructure Engineer to design, operate, and improve the systems behind corporate IT services. You will manage Windows and Linux servers, virtualization, storage, backup, and cloud dependencies across on-prem and multi-site environments.

Lead upgrades, implement automation, and maintain architecture diagrams while coordinating with security, network, and application teams.