Senior Implementation Lead — Manufacturing UI & Workflows

Cimpress Technology; Ciudad Juárez; Presencial; MXN 600.000 - 840.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-First culture

Descripción de la vacante

Cimpress Technology is seeking a Lead Implementation Support Engineer to guide customer and manufacturing site deployments, configure workflows, and resolve complex issues. The role demands strong communication, API understanding, and AWS/Git expertise. Travel to manufacturing sites is required to ensure successful rollout and adoption of our UI-based solutions.

Join a Remote-First team focused on stability, best practices, and ongoing product enhancements across MIS and Logistics products.

Formación

• 6+ years of experience in application implementation, technical support, software deployment or systems engineering.
• Experience configuring enterprise or web-based applications.
• Understanding of client-server architecture and REST APIs.
• Familiarity with AWS cloud platform and version control tools such as Git.
• Basic knowledge of SQL for data validation and troubleshooting.
• Familiarity with Windows and Linux environments.
• Excellent communication and stakeholder management abilities.
• Ability to work with cross-functional technical and business teams.
• Willingness to travel to manufacturing sites as required.

Responsabilidades

• Provide technical leadership for customer and manufacturing site implementations.
• Lead the deployment, configuration, testing, rollout, and stabilization of UI-based manufacturing applications.
• Guide Implementation Support Engineers in configuring workflows, operator UIs, business rules, integrations, user roles, permissions, and application settings.
• Serve as the highest technical escalation point for complex or high-risk implementation issues, partnering with Engineering on product defects.
• Establish and maintain implementation standards, patterns, and best practices across the team.
• Partner with Manufacturing Operations, IT, Product, and Engineering to understand production processes and translate requirements into effective solutions.
• Validate application functionality and troubleshoot configuration, deployment, and production issues.
• Monitor implementation milestones, proactively identify risks, and ensure timely delivery.
• Develop and maintain implementation documentation, SOPs, configuration guides, and knowledge resources.
• Train end users and manufacturing supervisors on application functionality and best practices.
• Identify opportunities to improve implementation processes, application usability, and customer experience.
• Provide customer and manufacturing feedback to Product and Engineering to inform product enhancements.

Conocimientos

Communication skills

Stakeholder management

Cross-functional collaboration

AWS knowledge

Git

SQL

Windows & Linux familiarity

Educación

Bachelor's degree in Computer Science / IT

Herramientas

Jira

Zendesk

AWS

REST APIs

Git

Descripción del empleo

Cimpress Technology is seeking a Lead Implementation Support Engineer to guide customer and manufacturing site deployments, configure workflows, and resolve complex issues. The role demands strong communication, API understanding, and AWS/Git expertise. Travel to manufacturing sites is required to ensure successful rollout and adoption of our UI-based solutions.

Join a Remote-First team focused on stability, best practices, and ongoing product enhancements across MIS and Logistics products.