Senior Implementation Engineer: Complex Deployments & SLAs

GlobalLogic; Región Centro; On-site; MXN 462,363 - 647,308; Full time

Benefits offered by this job

Flexible work schedules

Competitive salaries

Family medical insurance

Annual performance bonuses

Professional certifications

Job summary

A leading digital engineering firm in Guadalajara is seeking an Implementation Engineer to oversee technical projects and manage customer communications. The ideal candidate will have over 4 years of experience in technical support, strong knowledge of Linux and SQL, and excellent communication skills. This role offers a collaborative work environment, professional development opportunities, and competitive benefits.

Qualifications

• 4+ years of experience in technical support, operations, or a similar role within the software industry.
• 4+ years of experience with SecureLink and enterprise products or comparable technology.
• Understanding of system, application, and network architectures and best practices.

Responsibilities

• Oversee and execute complex technical projects.
• Configure and deliver servers for implementations.
• Communicate directly with customers to scope and resolve requests.

Skills

Technical support

Operations

Linux

SQL

Bash scripting

Python

Customer service

Excellent communication

Job description

A leading digital engineering firm in Guadalajara is seeking an Implementation Engineer to oversee technical projects and manage customer communications. The ideal candidate will have over 4 years of experience in technical support, strong knowledge of Linux and SQL, and excellent communication skills. This role offers a collaborative work environment, professional development opportunities, and competitive benefits.