Senior Full-Stack Engineer — Okta IAM Expert (Mexico City)

American Express Global Business Travel; Ciudad de México; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks

Learning platform

Descripción de la vacante

American Express Global Business Travel seeks a highly skilled Full Stack Engineer with deep Java and JavaScript expertise, focusing on Okta support and IAM. The role requires experience with LDAP, SSO, SAML, and WS-Fed, delivering end-to-end technical support and collaborating across teams in a fast-paced, 24/7 environment.

You will develop backend services in Java and frontend apps in JavaScript, document bugs, and ensure high-quality customer interactions across written, chat, calls, and

Formación

• 8+ years of experience in Okta support space.
• 3+ years in customer and technical support roles.
• Strong experience with Identity Access Management.
• Experience supporting LDAP, SSO, SAML, or WS-Fed.
• Proficiency in Java (backend) and JavaScript (frontend).
• Excellent analytical and organizational skills.
• Outstanding customer service and communication abilities.
• Ability to work independently and as part of a team.
• Willingness to support 24/7 operations.

Responsabilidades

• Provide end-to-end technical support for Okta, including initial troubleshooting, root cause analysis, and issue resolution.
• Support Identity Access Management systems, including LDAP, SSO, SAML, and WS-Fed protocols.
• Develop and maintain backend services using Java and frontend applications using JavaScript frameworks.
• Write code/scripts to build user scenarios leveraging Okta APIs and SDKs to reproduce and resolve issues.
• Collect information and document bugs for Engineering teams related to API and product issues.
• Deliver high-quality customer support via written communication, live chat, conference calls, and in-person interactions.
• Meet or exceed customer expectations for response quality, timeliness, and overall experience.
• Provide feedback to training and documentation teams to address common or emerging issues proactively.
• Push creative thinking to improve processes beyond industry standards.
• Deliver against customer experience and efficiency targets.
• Work independently and collaboratively within a team.
• Remain calm, composed, and articulate in challenging customer situations.
• Support 24/7 operations.

Conocimientos

Okta Support

Customer support

Identity Access Management

LDAP

SSO

SAML

WS-Fed

Java

JavaScript

Analytical skills

Communication skills

Teamwork

24/7 operations

Herramientas

Okta API

Okta SDKs

Descripción del empleo

American Express Global Business Travel seeks a highly skilled Full Stack Engineer with deep Java and JavaScript expertise, focusing on Okta support and IAM. The role requires experience with LDAP, SSO, SAML, and WS-Fed, delivering end-to-end technical support and collaborating across teams in a fast-paced, 24/7 environment.

You will develop backend services in Java and frontend apps in JavaScript, document bugs, and ensure high-quality customer interactions across written, chat, calls, and