Senior Front Office Manager

Homma Talent; México; Presencial; MXN 1.103.000 - 1.348.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight from home city to USA

Cell phone reimbursement

Housing options: $850/month for double

Housing options: $1,750-$1,950/month?

Descripción de la vacante

Homma Talent in Mexico City is seeking a Senior Front Office Manager to lead the Front Office operations, ensuring attentive service, maximizing occupancy, and driving guest satisfaction.

You will direct the Front Desk team, uphold standards, and coordinate with Sales, Reservations, and Operations for seamless arrivals and departures.Must have a Bachelor's in Tourism/Hospitality, 3+ years as a Front Office Manager, Opera experience, and advanced English.

Formación

• Bachelor’s degree in Tourism/Hospitality management.
• 3+ years of experience as a Front Office Manager.
• Opera Experience preferred.
• Advanced English required.
• Visa restrictions limit applicants to Mexico and Canada (TN visa).

Responsabilidades

• Lead, supervise, and develop the Front Office team in line with Highgate Hotel standards.
• Set service protocols for inquiries about hotel services and hours.
• Coordinate with Sales, Reservations, and Operations for in-house groups.
• Oversee Front Desk PMS systems and act as system administrator.
• Prepare and manage the Front Office budget, labor costs, and expenses.

Conocimientos

Front Office Management

Leadership

Customer Service

Educación

Bachelor's degree in Tourism/Hospitality management

Herramientas

Opera Experience

PMS Systems

Descripción del empleo

Job Description

The Senior Front Office Manager is responsible for leading and overseeing all Front Office operations, ensuring attentive, courteous, and efficient service to all guests during check in, throughout their stay, and at checkout, while maximizing room revenue, occupancy, and overall guest satisfaction. The Front Office Manager directs the Front Desk team, establishes departmental standards, and ensures seamless coordination with other hotel departments to deliver a consistently exceptional guest experience.

Responsibilities

• Lead, supervise, and develop the Front Office team, ensuring all associates greet and welcome guests in accordance with Highgate Hotel standards.
• Establish service protocols to address guest inquiries about hotel services, facilities, and hours of operation in a timely and professional manner.
• Coordinate closely with Sales, Reservations, and Operations regarding all in house groups to ensure seamless arrival, stay, and departure experiences.
• Ensure full mastery and correct operation of all Front Desk computer systems (PMS), and act as the department's system administrator and point of contact for related issues.
• Prepare and manage the Front Office departmental budget, monitoring labor costs, supplies, and operational expenses.

Requirements

• Bachelor’s degree in Tourism/Hospitality management or related degree.
• 3+ years of experience as a Front Office Manager.
• Opera Experience preferred.
• Advanced English is required.
• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
• 72,000 USD Annual Gross Income.
• Annual discretionary bonus of up to 15% of your earned base salary.
• Flight from home city to USA.
• $50 cell phone reimbursement.
• Housing options available, including single or double occupancy. $850/month for double and $1,750-$1,950/month for single, covering all utilities and WIFI.