Senior ERP Solutions Analyst (Back-Office & Automation)

Schlage de México, S.A. de C.V.; Ensenada; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

Schlage de México, S.A. de C.V. is seeking a Senior Technical Solutions Analyst to support the core ERP back-office across the Americas, engaging Finance, Supply Chain, Manufacturing, and Procurement to optimize processes and enable scalable operations.

You will lead ERP sustainment, governance, and improvement efforts, evaluating new technologies, managing incidents, and mentoring teams as the function scales.

Qualifications

• 5+ years of experience in ERP support, enterprise platforms, or related roles supporting core back-office systems and operations.
• Hands-on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i) and related integration technologies (middleware, APIs, EDI).
• Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and ERP configuration/Integrations.
• Experience establishing governance, prioritization, intake, and support practices (incident/problem/change) in fast-moving workstreams.
• Familiarity with production support tooling (ServiceNow), monitoring, SLAs, on-call processes, RCA, and post-incident remediation.

Responsibilities

• Own and evolve the ERP sustaining and support strategy for core modules and integrations.
• Act as a business-facing technical consultant for incident, problem, and change management with clear SLAs.
• Partner with stakeholders to identify inefficiencies and propose scalable remediation.
• Evaluate tech solutions and AI capabilities, balancing embedded ERP features vs external tools.
• Lead proofs of concept and pilots for new tools and automation approaches.
• Coordinate cross-functional work to reduce downtime risk and ensure smooth delivery.
• Support ERP-related M&A and carve-in/carve-out planning with phased, low-risk approaches.

Skills

ERP support

SQL

Stakeholder management

Problem solving

SOX/compliance knowledge

Tools

ServiceNow

APIs

Middleware

EDI

Job description

Schlage de México, S.A. de C.V. is seeking a Senior Technical Solutions Analyst to support the core ERP back-office across the Americas, engaging Finance, Supply Chain, Manufacturing, and Procurement to optimize processes and enable scalable operations.

You will lead ERP sustainment, governance, and improvement efforts, evaluating new technologies, managing incidents, and mentoring teams as the function scales.