Support Analyst – Device Management

DXC Technology Company; Ciudad de México; On-site; MXN 700,000 - 1,000,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Wellness program

Retirement savings plan

Paid holidays

Job summary

DXC Technology seeks a Senior Support Analyst – Device Management to lead design, implementation, and administration of device management solutions. You will focus on Intune, SCCM, and AVD, ensuring security, stability, and support for critical business operations across endpoints.

The role involves troubleshooting complex incidents, applying Zero Trust concepts, and collaborating with cross-functional teams.

Qualifications

• Experience as a Senior Support Analyst in Microsoft environments focusing on Intune/Endpoint Manager, AVD, SCCM.
• Expertise in Intune policies, Autopilot, compliance, and administration.
• Deep knowledge of SCCM infrastructure, imaging, policies, and patch management.
• Strong expertise with Group Policy and permissions.
• Experience with VDI solutions (AVD, Citrix, AWS WorkSpaces).
• Hands-on with Thin Clients (IGEL, Dell Wyse, HP).
• Solid knowledge of Azure AD, identity, and access management.
• Experience with PowerShell for automation and troubleshooting.
• Understanding of networking, VPN, DNS for VDI environments.

Responsibilities

• Design, implement, and configure Microsoft Intune with a focus on Autopilot and endpoint security.
• Design, implement, and administer SCCM environments and policies.
• Architect and manage Azure Virtual Desktop environments including Host Pools and user profiles.
• Support and configure Thin Clients (IGEL, Dell Wyse, HP ThinPro).
• Apply security baselines and Zero Trust concepts across endpoints; enable MFA/Conditional Access.
• Troubleshoot complex incidents escalated from Level 1/2; perform RCA and implement permanent fixes.
• Create and maintain documentation and ITIL-aligned processes.

Skills

Intune / Endpoint Manager

Azure Virtual Desktop

SCCM

IGEL, Dell Wyse, HP ThinPro

Windows Autopilot

Zero Trust & MFA

PowerShell

Group Policy

Azure Active Directory

Troubleshooting & RCA

Education

Microsoft certifications in Azure / Intune / AVD / Configuration Manager

Tools

Microsoft Intune

SCCM

Azure Virtual Desktop

IGEL / Dell Wyse / ThinPro

FSLogix

Job description

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our 125,000+ people in 70+ countries deliver transformative technologies to help ensure the success, security, and well‑being of companies around the world. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.

About the Role

We are looking for a qualified, proactive, and technically skilled Senior Support Analyst – Device Management to join our IT team. This individual will serve as a senior technical specialist responsible for the design, implementation, administration, and support of modern device management solutions, ensuring stability, security, and support for critical business operations. On a day-to-day basis, this individual will lead the technical design, implementation, and administration of technologies such as Microsoft Intune (Endpoint Manager), Microsoft Configuration Manager (SCCM), and Azure Virtual Desktop (AVD) environments. The role will also provide support for Thin Clients and implement security baselines and Zero Trust concepts across endpoints. The role also involves resolving complex technical incidents escalated by Level 1 and Level 2 Support teams, performing root cause analysis, and collaborating with cross‑functional teams to continuously improve services, following ITIL incident, problem, and change management processes.

Essential Job Functions

• Perform the technical design, implementation, and configuration of Microsoft Intune (Endpoint Manager), including all key functionalities, with a strong focus on Windows Autopilot.
• Perform the technical design, implementation, and administration of Microsoft Configuration Manager (SCCM).
• Design, implement, and administer Azure Virtual Desktop (AVD) environments, including Host Pools, Workspaces, and profile management using FSLogix.
• Configure, maintain, and support Thin Clients, including IGEL, Dell Wyse, HP ThinPro, or similar technologies.
• Implement security baselines, hardening policies, and Zero Trust concepts across endpoints.
• Ensure robust device authentication through MFA and Conditional Access.
• Monitor device compliance, security, and performance using Intune, Azure Monitor, and reporting tools.
• Support testing, validation, and rollout processes for branch offices and business units.
• Diagnose and resolve complex technical incidents escalated by Level 1 and Level 2 Support teams.
• Perform Root Cause Analysis (RCA) and implement permanent solutions to prevent recurring issues.
• Collaborate with cross‑functional teams and stakeholders to continuously improve services.
• Support ITIL-based incident, problem, and change management processes.
• Create, maintain, and update technical documentation, operational procedures, and knowledge base articles.

Basic Qualifications

• Proven experience as a Senior Support Analyst in Microsoft environments, with a focus on Microsoft Intune / Endpoint Manager, Azure Virtual Desktop (AVD), and Microsoft Configuration Manager (SCCM).
• Strong expertise in Microsoft Intune, including policies, configurations, Autopilot, compliance, and administration.
• Strong expertise in Microsoft Configuration Manager, including infrastructure, policies, imaging, rules, and patch management.
• Strong expertise in Group Policy, including creation, configuration, and permissions.
• Experience with VDI solutions such as Azure Virtual Desktop, Citrix, or AWS WorkSpaces.
• Hands‑on experience with Thin Clients such as IGEL, Dell Wyse, HP, or equivalent technologies.
• Solid knowledge of Azure Active Directory, identity, and access management.
• In‑depth knowledge of endpoint security, hardening, and Zero Trust concepts.
• Experience with PowerShell for automation, administration, and troubleshooting.
• Understanding of networking concepts, including VPN, DNS, connectivity, and requirements for VDI environments.
• Experience with infrastructure migration or modernization projects.
• Strong analytical skills and the ability to troubleshoot and resolve complex technical issues.
• Fluent English.

Other Qualifications

• Microsoft certifications in Azure, Intune, AVD, Configuration Manager, or related technologies.
• Experience working with hybrid environments, including on‑premises and cloud infrastructure.
• Familiarity with ITIL processes and best practices.
• Knowledge of DEX (Digital Employee Experience).

Why DXC? / Life at DXC

DXC fosters a culture of inclusion, learning, and corporate responsibility. We offer competitive benefits, including health, dental, and vision coverage, wellness programs, retirement savings plans, paid holidays, and more. Learn more about our values and ethics at DXC Corporate Responsibility. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while providing flexibility to support well‑being, productivity, individual work styles, and personal circumstances. We are committed to fostering an inclusive environment where everyone can thrive. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.