Senior CX Transformation Analyst - Salesforce & Digital

Jobtailor; Monterrey; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Jobtailor in Monterrey, Mexico seeks a senior CX consultant to lead discovery workshops, map customer journeys, and design Salesforce-driven CX solutions across Sales, Service, Marketing, and Data platforms.

You will collaborate with architects and business teams to deliver multi-cloud transformations, manage stakeholders, and drive adoption, testing, training, and post-implementation optimization.

Formación

• 11 to 15 years of overall professional experience.
• Strong experience in CX consulting and digital transformation programs.
• Deep understanding of CRM and customer engagement processes.
• Hands-on expertise in the Salesforce ecosystem and multi-cloud implementations.
• Experience in customer journey mapping, business process design, and requirements management.
• Strong stakeholder management and executive communication skills.
• Advanced oral English and Advanced Spanish.
• Salesforce certifications are highly preferred.
• MBA or equivalent postgraduate qualification is desired.

Responsabilidades

• Lead CX discovery workshops and requirements gathering sessions with business stakeholders
• Analyze customer journeys and identify opportunities for experience improvement
• Define business processes, functional requirements, and solution roadmaps
• Design and recommend Salesforce-based CX solutions across Sales, Service, Marketing, Experience, and Data platforms
• Collaborate with architects, developers, and project teams to ensure successful solution delivery
• Drive stakeholder alignment, change management, and user adoption initiatives
• Support testing, training, deployment, and post-implementation optimization activities
• Provide consulting expertise during presales, solutioning, and transformation engagements

Conocimientos

Customer Experience Consulting

Salesforce Ecosystem Expertise

Business Process Design

Stakeholder Management

Digital Transformation Programs

Educación

Bachelor's Degree in Engineering, Business Management, Information Systems, or a related field

Herramientas

Salesforce

Customer Data Platforms

AI Solutions

Analytics Solutions

Cloud-Native Foundations

Descripción del empleo

Jobtailor in Monterrey, Mexico seeks a senior CX consultant to lead discovery workshops, map customer journeys, and design Salesforce-driven CX solutions across Sales, Service, Marketing, and Data platforms.

You will collaborate with architects and business teams to deliver multi-cloud transformations, manage stakeholders, and drive adoption, testing, training, and post-implementation optimization.