Senior Customer Success Ops & Enablement Leader

Mastercard; Ciudad de México; Presencial; MXN 700.000 - 900.000; Jornada completa

Descripción de la vacante

Mastercard is expanding its Services Customer Success team to drive customer outcomes and maximize value from network products. The Senior Specialist will collaborate with cross-functional teams to deliver proactive engagement, enablement, and strategic readiness for priority customers in the region.

Responsibilities include engagement with stakeholders, growing the business, and translating complex capabilities into customer-centric solutions, while fostering long-term relationships and driving

Formación

• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management.
• Strong analytical and numerical skills.
• Fluent English; Spanish and Portuguese desirable.

Responsabilidades

• Engage with stakeholders to study viability of proposed solutions and understand cyber threats in financial and payment sectors.
• Grow customer value by leveraging Mastercard Services’ offerings and identifying opportunities for additional products.
• Develop training materials and customer-facing playbooks to support priorities and value proposition.

Conocimientos

Client management

Data analysis

PowerPoint

Excel

Communication

Educación

Undergraduate degree

Descripción del empleo

Mastercard is expanding its Services Customer Success team to drive customer outcomes and maximize value from network products. The Senior Specialist will collaborate with cross-functional teams to deliver proactive engagement, enablement, and strategic readiness for priority customers in the region.

Responsibilities include engagement with stakeholders, growing the business, and translating complex capabilities into customer-centric solutions, while fostering long-term relationships and driving