Senior Customer Growth Advocate

Boldr; Mérida; Remote; MXN 240,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Sabbaticals

Mental health support

Internet allowance

Electricity allowance

Aguinaldo 20 days

Job summary

Boldr is seeking a Senior Customer Sales Advocate to drive inbound inquiries to conversion. You will own conversations across chat, email, SMS, and phone, delivering fast, thoughtful responses and guiding prospects through the decision process.

This role blends sales, customer experience, and operational execution in a dynamic, value-driven team. You will manage structured follow-ups, prioritize high-intent leads, and continuously improve messaging and workflows, contributing to Boldr's

Qualifications

• 1-3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value.
• Comfort managing multiple conversations in a fast-paced, high-volume environment.
• Proactive follow-up habits with strong ownership and accountability.
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms).
• Strong organizational skills and attention to detail.
• Ability to learn quickly and adapt in a structured but evolving environment.

Responsibilities

• Understand the products inside and out and articulate our value proposition clearly.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone.
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off.
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact.
• Understand the product offering deeply and clearly articulate value propositions to prospective customers.
• Conduct guided conversations and product walkthroughs where applicable to support decision-making.
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience.
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn't working.
• Maintain accurate tracking of customer interactions using CRM and communication tools.

Skills

Communication

Customer service

Multitasking

CRM familiarity

Written communication

Tools

Intercom

CRM systems

Job description

Boldr is seeking a Senior Customer Sales Advocate to drive inbound inquiries to conversion. You will own conversations across chat, email, SMS, and phone, delivering fast, thoughtful responses and guiding prospects through the decision process.

This role blends sales, customer experience, and operational execution in a dynamic, value-driven team. You will manage structured follow-ups, prioritize high-intent leads, and continuously improve messaging and workflows, contributing to Boldr's