Senior Customer Conversion Advocate

Boldr Impact; Ciudad de México; Híbrido; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

Boldr Impact is seeking a Senior Customer Sales Advocate in Mexico City to drive conversion, manage inbound inquiries, and guide prospects through the decision journey with clear value communication. You will handle chat, email, SMS, and phone interactions while maintaining a structured follow-up approach.

You will conduct product demos, prioritize high-intent opportunities, and collaborate to improve messaging and workflows. Strong CRM usage and attention to detail are essential.

Formación

• 1–3 years in a customer-facing role such as sales, support, customer success, or operations.
• Strong written and verbal communication skills.
• Ability to manage multiple conversations in a fast-paced, high-volume environment.
• Proactive follow-up habits with strong ownership and accountability.

Responsabilidades

• Understand the products inside and out and articulate our value proposition clearly.
• Conduct system demos to potential clients.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Conocimientos

Customer communication

Intercom

Multitasking

Follow-up discipline

Herramientas

Intercom

Descripción del empleo

Boldr Impact is seeking a Senior Customer Sales Advocate in Mexico City to drive conversion, manage inbound inquiries, and guide prospects through the decision journey with clear value communication. You will handle chat, email, SMS, and phone interactions while maintaining a structured follow-up approach.

You will conduct product demos, prioritize high-intent opportunities, and collaborate to improve messaging and workflows. Strong CRM usage and attention to detail are essential.