Senior Customer Growth Advocate

Boldr; Región Centro; Presencial; MXN 260.000 - 420.000; Jornada completa

Descripción de la vacante

Boldr is seeking a Senior Customer Sales Advocate who will proactively engage with prospective customers and guide them through their decision-making journey, converting interest into confirmed customers. You will manage inbound conversations and deliver fast, thoughtful responses via chat, email, SMS, and phone.

This role blends sales, customer experience, and operational execution. You will conduct demos, follow up with leads using a structured multi-touch approach, prioritize high-intent

Formación

• 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value.
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)

Responsabilidades

• Own inbound conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Conduct system demos to potential clients
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Maintain accurate tracking of customer interactions using CRM and communication tools

Conocimientos

Curious mindset

Analytical thinker

Excellent communication

Multi-conversation management

Herramientas

CRM

Intercom

Descripción del empleo

Boldr is seeking a Senior Customer Sales Advocate who will proactively engage with prospective customers and guide them through their decision-making journey, converting interest into confirmed customers. You will manage inbound conversations and deliver fast, thoughtful responses via chat, email, SMS, and phone.

This role blends sales, customer experience, and operational execution. You will conduct demos, follow up with leads using a structured multi-touch approach, prioritize high-intent