Senior Client Conversion Specialist

Boldr; México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Boldr seeks a Senior Customer Sales Advocate to drive conversion by managing inbound conversations and guiding prospects through the decision process. You will articulate Boldr's value clearly across chat, email, SMS, and phone, while following up with structured outreach to re-engage leads.

We value curiosity, authenticity, and dynamic problem-solving. The role blends sales, customer experience, and operational execution in a fast-paced environment and requires strong written/verbal

Formación

• 1-3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value.
• Comfort managing multiple conversations in a fast-paced, high-volume environment.
• Proactive follow-up habits with strong ownership and accountability.
• Ability to identify and prioritize high-intent opportunities.
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms).
• Strong organizational skills and attention to detail.
• Ability to learn quickly and adapt in a structured but evolving environment.

Responsabilidades

• Understand the products inside and out and articulate our value proposition clearly
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn't working
• Maintain accurate tracking of customer interactions using CRM and communication tools
• Conduct system demos to potential clients

Conocimientos

Curious

Authentic

Analytical thinker

Strong communication

Multi-tasking

CRM experience

Organizational skills

Fast learner

Herramientas

Intercom

Descripción del empleo

Boldr seeks a Senior Customer Sales Advocate to drive conversion by managing inbound conversations and guiding prospects through the decision process. You will articulate Boldr's value clearly across chat, email, SMS, and phone, while following up with structured outreach to re-engage leads.

We value curiosity, authenticity, and dynamic problem-solving. The role blends sales, customer experience, and operational execution in a fast-paced environment and requires strong written/verbal