Senior Customer Advocate: Deliver World-Class Support

Boldr; Yucatán; Presencial; MXN 120.000 - 160.000; Jornada completa

Descripción de la vacante

Boldr is seeking a Senior Customer Advocate to engage with customers across SMS, email, chat and phone, delivering accurate information with empathy and professionalism. You will troubleshoot issues, escalate where needed, and collaborate with internal teams to improve processes and the overall customer experience.

You should have 3+ years in customer support, preferably in SaaS, and experience with Slack, Notion, and CRM tools.

Formación

• 3+ years of customer support experience in fast-paced environments.
• Experience with SaaS products and multi-channel support.
• Familiarity with Slack, Notion or similar tools is a plus.

Responsabilidades

• Interact with customers via SMS, email, chat and phone with empathy.
• Troubleshoot issues, handle escalations and investigations.
• Document problems and prioritize resolutions, tracking progress.
• Identify customer needs and suggest improvements to tools or processes.
• Escalate issues to meet internal and external expectations.
• Collaborate with internal teams to improve the customer experience.

Conocimientos

Customer support

SaaS

Slack

Notion

CRM tools

Communication skills

Detail oriented

Problem solving

Fast-paced environment

Herramientas

CRM software

Google Drive/Sheets/Docs

Descripción del empleo

Boldr is seeking a Senior Customer Advocate to engage with customers across SMS, email, chat and phone, delivering accurate information with empathy and professionalism. You will troubleshoot issues, escalate where needed, and collaborate with internal teams to improve processes and the overall customer experience.

You should have 3+ years in customer support, preferably in SaaS, and experience with Slack, Notion, and CRM tools.