Senior Client Experience Advocate

Boldr; Mérida; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Boldr in Mérida, Mexico seeks a Senior Customer Advocate to address inquiries and resolve complaints about clients’ products and services. You will collaborate with internal and external teams to provide timely, professional support to customers.

We value curiosity, authenticity, and dynamic collaboration, and you will handle consultations, troubleshooting, escalations, and follow-up to ensure customer satisfaction while identifying opportunities to improve processes and product knowledge.

Formación

• Bachelor’s degree in any field.
• 2–3 years of customer service experience (email, phone, or chat).
• Experience in customer service.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office.
• Excellent reading, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.

Responsabilidades

• Interact with customers to provide accurate, complete information with empathy and professionalism.
• Customer consultation calls, troubleshooting, escalations and investigation.
• Perform problem tracking and ensure issues are prioritized, documented, tracked, and resolved.
• Escalate issues promptly to meet internal and external expectations.
• Identify opportunities for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Work with external team to stay updated on product and service knowledge.

Conocimientos

Customer service

Communication

CRM

Educación

Bachelor's degree

Herramientas

CRM software

MS Office

Google Drive

Google Sheets

Descripción del empleo

Boldr in Mérida, Mexico seeks a Senior Customer Advocate to address inquiries and resolve complaints about clients’ products and services. You will collaborate with internal and external teams to provide timely, professional support to customers.

We value curiosity, authenticity, and dynamic collaboration, and you will handle consultations, troubleshooting, escalations, and follow-up to ensure customer satisfaction while identifying opportunities to improve processes and product knowledge.