Senior Content Operations Lead — AI-Driven Governance

Infoblox; Ciudad de México; Híbrido; MXN 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote‑work stipend

Wellbeing allowance

Learning opportunities

Descripción de la vacante

Infoblox in Mexico City is seeking a Senior Content Operations professional to build and scale content governance, lifecycle management, and AI-enabled workflows. You will partner with Product, Brand, Web Strategy, and Marketing Operations to ensure clear criteria, auditable decisions, and high-quality content at scale.

The role focuses on establishing systems, inventories, audits, and human-in-the-loop controls to deliver accurate, discoverable content that aligns with brand standards and

Formación

• Minimum 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree
• Experience using AI tools for research, classification, analysis, or workflow automation
• Ability to translate business needs into requirements, business rules, acceptance criteria, and repeatable operating processes
• Strong analytical and communication skills and ability to turn findings into practical recommendations

Responsabilidades

• Define and maintain content refresh, update, archival, and retirement criteria across internal and external properties
• Run recurring content inventories and audits across the website, resource centers, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, and related platforms
• Use approved AI tools for content classification, summarization, analysis, gap identification, and documentation, and validate all generated output before use
• Translate business needs into requirements, business rules, acceptance criteria, and workflow specifications for AI-enabled automations
• Review AI-assisted output for accuracy, traceability, accessibility, brand alignment, and content quality; define when human review, escalation, or remediation is required
• Establish and maintain a content measurement framework that defines what to track, which tests to run, and how findings inform content decisions
• Monitor content production against Content Council priorities, approved messaging, lifecycle standards, and governance requirements
• Convert audit findings and performance insights into prioritized action plans, ownership models, and measurable improvements
• Coordinate human-in-the-loop workflows for review, replacement, exception handling, escalation, and closure
• Maintain playbooks, intake processes, audit procedures, decision logs, inventories, and other documentation as a shared source of truth

Conocimientos

Content operations

AI tools usage

Requirements translation

Content governance

Cross-functional collaboration

Analytics

English proficiency

Stakeholder communication

Educación

Bachelor's degree or higher

Herramientas

Highspot

SharePoint

Microsoft 365

Adobe DAM

Salesforce

Marketing automation

Web CMS platforms

Descripción del empleo

Infoblox in Mexico City is seeking a Senior Content Operations professional to build and scale content governance, lifecycle management, and AI-enabled workflows. You will partner with Product, Brand, Web Strategy, and Marketing Operations to ensure clear criteria, auditable decisions, and high-quality content at scale.

The role focuses on establishing systems, inventories, audits, and human-in-the-loop controls to deliver accurate, discoverable content that aligns with brand standards and