Senior Content Operations Architect | AI‑Driven Governance

Infoblox

Ciudad de México

On-site

MXN 700,000 - 900,000

Full time

12 days ago

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Benefits offered by this job

IMSS social security coverage

Bonuses

Remote-work stipend

Wellbeing and health-support allowance

Transportation support for field-based

Job summary

Infoblox in Mexico City is seeking a Senior Content Operations professional to build scalable content governance systems, manage inventories and audits, and apply approved AI tools to improve classification, documentation, and workflow automation. You will align with cross‑functional partners to drive consistent, on‑brand content at scale.

Lead criteria for content lifecycle,影响 and auditing, while translating business needs into repeatable processes.

Qualifications

Minimum 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree; or equivalent practical experience in content operations, content governance, editorial operations, marketing operations, knowledge management, information architecture, or a related field
Practical, current experience using AI tools for research, classification, summarization, analysis, documentation, or workflow automation, with strong judgment about their appropriate use
Proven ability to translate business needs into requirements, business rules, acceptance criteria, and repeatable operating processes
Experience designing or managing content inventories, audits, lifecycle governance, quality‑assurance processes, taxonomies, metadata models, or digital asset environments
Ability to evaluate AI‑generated content critically, identify unsupported or inaccurate claims, protect confidential information, and establish appropriate human‑review controls
Working knowledge of content and marketing platforms such as Highspot, web CMS platforms, Microsoft 365, SharePoint, Adobe DAM, Salesforce, marketing automation, and analytics tools
Strong analytical and communication skills, including the ability to define meaningful measures and turn findings into practical recommendations
Proven ability to influence without authority, hold standards under deadline pressure, and build effective relationships across functions
Professional working proficiency in English, written and verbal, with confidence presenting to and aligning with US‑based stakeholders
Bachelor’s degree in marketing, communications, journalism, information science, business, or a related field; or equivalent practical experience

Responsibilities

Define and maintain criteria for content refresh, update, archival, and retirement across internal and external properties
Run recurring content inventories and audits across the website, resource centers, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, and related platforms
Use approved AI tools for content classification, summarization, analysis, gap identification, and documentation, and validate all generated output before use
Translate business needs into requirements, business rules, acceptance criteria, and workflow specifications for AI‑enabled automations
Review AI‑assisted output for accuracy, traceability, accessibility, brand alignment, and content quality; define when human review, escalation, or remediation is required
Establish and maintain a content measurement framework that defines what to track, which tests to run, and how findings inform content decisions
Monitor content production against Content Council priorities, approved messaging, lifecycle standards, and governance requirements
Convert audit findings and performance insights into prioritized action plans, ownership models, and measurable improvements
Coordinate human‑in‑the‑loop workflows for review, replacement, exception handling, escalation, and closure
Maintain playbooks, intake processes, audit procedures, decision logs, inventories, and other documentation as a shared source of truth