Senior Client Conversion Advocate

Boldr; México; Teletrabalho; MXN 240 000 - 320 000; Tempo integral

Resumo da oferta

Boldr is seeking a Senior Customer Sales Advocate to proactively engage with prospective customers and guide them through their decision-making journey, converting interest into confirmed customers. You will articulate value clearly and manage multiple conversations across chat, email, SMS, and phone.

The role blends sales, customer experience, and operational execution, handling inbound inquiries, structured follow-ups, and ensuring a smooth acquisition journey with data-driven insights for

Qualificações

• 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value.

Responsabilidades

• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful responses via chat, email, SMS, and phone.
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off.
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact.
• Understand the product offering deeply and clearly articulate value propositions to prospective customers.
• Maintain accurate tracking of customer interactions using CRM and communication tools.

Conhecimentos

CRM familiarity

Strong written communication

Multitasking

Lead qualification

Prospecting

Intercom familiarity

Ferramentas

Intercom

Descrição da oferta de emprego

Boldr is seeking a Senior Customer Sales Advocate to proactively engage with prospective customers and guide them through their decision-making journey, converting interest into confirmed customers. You will articulate value clearly and manage multiple conversations across chat, email, SMS, and phone.

The role blends sales, customer experience, and operational execution, handling inbound inquiries, structured follow-ups, and ensuring a smooth acquisition journey with data-driven insights for