Senior Customer Experience & Conversion Advocate

Boldr; Región Centro; Remote; MXN 240,000 - 360,000; Full time

Job summary

Boldr, the first global B-Corp focused on client experiences and meaningful work, seeks a Senior Customer Sales Advocate. You will proactively engage with prospective customers and guide them through their decision-making journey, converting interest into confirmed customers via chat, email, SMS, and phone.

Your role blends sales, customer experience, and operations. You’ll manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth, responsive

Qualifications

• 1-3 years in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication; ability to clearly and persuasively communicate value
• Curious and authentic with attention to detail
• Experience managing multiple conversations in a fast-paced, high-volume environment
• Familiarity with CRM or customer communication tools (e.g., Intercom)
• Proactive follow-up habits with strong ownership
• Ability to identify and prioritize high-intent opportunities
• Strong organizational skills and attention to detail

Responsibilities

• Understand the products inside and out and articulate our value proposition clearly.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Skills

Curious

Analytical thinking

Customer focus

Communication skills

Multitasking

Proactiveness

Learns quickly

Intercom

Tools

Intercom

Job description

Boldr, the first global B-Corp focused on client experiences and meaningful work, seeks a Senior Customer Sales Advocate. You will proactively engage with prospective customers and guide them through their decision-making journey, converting interest into confirmed customers via chat, email, SMS, and phone.

Your role blends sales, customer experience, and operations. You’ll manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth, responsive