Senior Customer Advocate (Lead Generation, Customer Retention)

Boldr; Región Centro; À distance; MXN 240 000 - 360 000; Plein temps

Résumé du poste

Boldr, the first global B-Corp focused on client experiences and meaningful work, seeks a Senior Customer Sales Advocate. You will proactively engage with prospective customers and guide them through their decision-making journey, converting interest into confirmed customers via chat, email, SMS, and phone.

Your role blends sales, customer experience, and operations. You’ll manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth, responsive

Qualifications

• 1-3 years in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication; ability to clearly and persuasively communicate value
• Curious and authentic with attention to detail
• Experience managing multiple conversations in a fast-paced, high-volume environment
• Familiarity with CRM or customer communication tools (e.g., Intercom)
• Proactive follow-up habits with strong ownership
• Ability to identify and prioritize high-intent opportunities
• Strong organizational skills and attention to detail

Responsabilités

• Understand the products inside and out and articulate our value proposition clearly.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Connaissances

Curious

Analytical thinking

Customer focus

Communication skills

Multitasking

Proactiveness

Learns quickly

Intercom

Outils

Intercom

Description du poste

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Customer Sales Advocate, you'll embody the determined spirit that characterizes our team. With unwavering confidence, you will proactively engage with prospective customers and guide them through their decision-making journey, working towards converting interest into confirmed customers. Your ability to communicate value clearly and handle multiple conversations with precision will directly contribute to conversion success.

This role blends elements of sales, customer experience, and operational execution. You will manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth and responsive experience throughout the acquisition journey.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Understand the products inside and out and articulate our value proposition clearly.
• Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
• Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
• Understand the product offering deeply and clearly articulate value propositions to prospective customers
• Conduct guided conversations and product walkthroughs where applicable to support decision-making
• Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
• Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working
• Maintain accurate tracking of customer interactions using CRM and communication tools

Requirements

WHAT WE'LL LIKE ABOUT YOU

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• 1-3 years of experience in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
• Comfort managing multiple conversations in a fast-paced, high-volume environment
• Proactive follow-up habits with strong ownership and accountability
• Ability to identify and prioritize high-intent opportunities
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt in a structured but evolving environment

SHIFT REQUIREMENT

This role operates on a shift schedule covering a 7am-10pm ET operating window, Monday through Friday. Flexibility may be required to support volume surges, PTO coverage, or business needs