Bilingual Patient Services Lead: Complex Case Manager

Enovis; Tijuana; Presencial; MXN 710.000 - 1.081.000; Jornada completa

Descripción de la vacante

Enovis is seeking a Patient Services Representative III to provide advanced case management and customer support for patients, healthcare providers, and insurers. You will act as a subject matter expert for complex cases, mentor team members, and drive process improvements across departments.

Excellent English and Spanish communication skills are required, with the ability to work East Coast hours. The role emphasizes a patient‑centric approach, collaboration with cross-functional teams, and a

Formación

• 3–5 years of customer service or patient services experience.
• 2–3 years bilingual English/Spanish experience in healthcare/call center.
• Proven ability to handle escalated cases and complex patient scenarios.
• Must work East Coast business hours as required.

Responsabilidades

• Provide advanced patient services and case management support to patients, providers, and payers.
• Own escalation management for complex issues with minimal supervision.
• Mentor and support junior Patient Services Representatives.
• Collaborate with Sales, IT, Service, Manufacturing, and other departments.
• Maintain accurate documentation and seek process improvements.

Conocimientos

Customer service

Bilingual English/Spanish

Healthcare support

Escalation management

Educación

High school diploma

Associate/Bachelor preferred

Herramientas

CRM systems

MS Office

Descripción del empleo

Enovis is seeking a Patient Services Representative III to provide advanced case management and customer support for patients, healthcare providers, and insurers. You will act as a subject matter expert for complex cases, mentor team members, and drive process improvements across departments.

Excellent English and Spanish communication skills are required, with the ability to work East Coast hours. The role emphasizes a patient‑centric approach, collaboration with cross-functional teams, and a