Senior Analytics & Social Listening Leader

The Kraft Heinz Company; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

The Kraft Heinz Company in Mexico City is seeking a senior analytics leader to drive the Analytics, Social Listening and Consumer Insights function. You will lead a team of five, ensuring analytical rigor and clear, actionable business recommendations spanning contact center analytics and market/consumer insights.

Your work will translate complex data into concise narratives for stakeholders, tying insights to brand priorities, customer experience, and overall business strategy.

Responsabilidades

• Lead the Analytics, Social Listening & Consumer Insights function with a senior lens, aligning to brand priorities and business strategy.
• Own two analytics branches: Contact Center Analytics and Market & Consumer Insights, covering KPIs, sentiment, and competitive share.
• Build concise business stories and executive presentations to explain findings, actions, and potential business impact.

Descripción del empleo

The Kraft Heinz Company in Mexico City is seeking a senior analytics leader to drive the Analytics, Social Listening and Consumer Insights function. You will lead a team of five, ensuring analytical rigor and clear, actionable business recommendations spanning contact center analytics and market/consumer insights.

Your work will translate complex data into concise narratives for stakeholders, tying insights to brand priorities, customer experience, and overall business strategy.