Security Manager — Elevate Guest Safety & Service

Hilton; Ciudad de México; On-site; MXN 550,000 - 850,000; Full time

Job summary

Hilton is seeking a Security Manager to oversee hotel safety and protect guests, employees, and property. You will implement security protocols, supervise patrols, and coordinate emergency responses to ensure a safe, welcoming environment for every stay.

In this role you’ll investigate incidents, maintain accurate documentation, and lead a team with integrity and care. The position requires a proactive mindset and a commitment to hospitality excellence.

Qualifications

• Experience in security management and safeguarding guests, employees and property.
• Knowledge of OSHA regulations and industry security standards.
• Ability to document incidents clearly and maintain records.

Responsibilities

• Manage security operations: Implement security protocols to protect guests, employees, and property while ensuring compliance with OSHA regulations and industry standards
• Supervise property safety: Oversee security patrols, identify potential risks, and take proactive measures to address safety and security concerns
• Support investigations: Assist in conducting investigations related to accidents, thefts, property loss, and policy violations, ensuring proper documentation and follow-up
• Oversee emergency responses: Manage on-site emergency responses, including fires, medical incidents, and safety hazards, while coordinating with appropriate teams
• Act as law enforcement liaison: Maintain communication as needed with local, state, and federal law enforcement agencies on security-related matters
• Ensure accurate documentation: Review and maintain security reports, incident records, and compliance documentation
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Security operations

Emergency management

Investigation

Team leadership

Job description

Hilton is seeking a Security Manager to oversee hotel safety and protect guests, employees, and property. You will implement security protocols, supervise patrols, and coordinate emergency responses to ensure a safe, welcoming environment for every stay.

In this role you’ll investigate incidents, maintain accurate documentation, and lead a team with integrity and care. The position requires a proactive mindset and a commitment to hospitality excellence.