SCM Service Center Manager

Autoliv; Santiago de Querétaro; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Autoliv in Querétaro, Mexico, is seeking an experienced SCM Service Center Manager to lead procurement support and service delivery across the organization, ensuring SLA adherence and process standardization.

You will drive automation, data quality, and cross-functional collaboration with Purchasing, Finance, Engineering, and Operations to improve efficiency, reduce costs, and boost customer satisfaction.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, Finance, Operations Management, or related field.
• Advanced English skills.
• 7+ years in supply chain/procurement/shared services/P2P environments, incl. 3+ years leadership.

Responsibilities

• Lead, develop, and mentor the SCM Service Center team to ensure high performance and SLA delivery.
• Manage day-to-day service operations, workload balancing, and KPI tracking.
• Oversee supplier onboarding, master data, RFQ, purchase orders, catalog maintenance, and invoice inquiries.
• Collaborate with Purchasing, Finance, A/P, Engineering, Legal, and Plant Operations to drive compliance and service improvements.
• Drive continuous improvement via standardization, automation, dashboards, and efficiency gains across SCM support.

Skills

Leadership

P2P processes

ERP systems

Stakeholder management

Data analysis

Process automation

Education

Bachelor’s degree in Supply Chain or related field

Tools

Coupa

JD Edwards

SAP

Oracle

Job description

Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as SCM Service Center Manager.

In this role you will be responsible for delivering efficient, compliant, and customer-focused SCM support services while driving standardization, automation, and continuous improvement across procurement and supply chain operations.

Should you be interested in overseeing these tasks and aiming for enhanced performance standards, your role will involve:

• Lead, develop, and mentor the SCM Service Center team, ensuring high performance, employee engagement, and consistent delivery of procurement support services.
• Manage day-to-day service operations, balancing workloads and monitoring performance against established Service Level Agreements (SLAs), KPIs, and customer satisfaction targets.
• Oversee core Supply Chain Management support processes, including supplier onboarding, master data management, RFQ administration, purchase requisition and purchase order support, catalog maintenance, and invoice inquiry resolution.
• Collaborate with cross-functional stakeholders including Purchasing, Finance, Accounts Payable, Engineering, Legal, and Plant Operations to drive compliance, improve service delivery, and support business objectives.
• Drive continuous improvement initiatives by standardizing processes, implementing automation, enhancing data quality, developing performance dashboards, and increasing operational efficiency across SCM support services.

If You Have/are

• Bachelor’s degree in Supply Chain Management, Business Administration, Finance, Operations Management, or a related field.
• Advanced English skills.
• Minimum 7 years of experience in supply chain, procurement operations, shared services, purchasing support, or Procure-to-Pay (P2P) environments, including 3+ years of leadership experience managing teams.
• Strong knowledge of P2P processes and enterprise systems, with experience in platforms such as Coupa (S2P), JD Edwards, SAP, Oracle, or similar ERP/procurement solutions.
• Excellent analytical, organizational, problem-solving, and stakeholder management skills, with the ability to drive service excellence and support cross-functional business partners.
• Experience in manufacturing environments, shared services or service center operations, and continuous improvement methodologies such as Lean, Six Sigma, process automation, and SCM transformation initiatives.

Job location

Avenida 5 de Febrero 1414, 76159 Queretaro, Querétaro Arteaga

We will be more than glad to chat with you about your experience and your career goals.

In our international work setting, you will find a range of opportunities that are designed to enhance your career and personal development. Including new and different perspectives is part of what ensures the team’s success. We are committed to develop people’s skills, knowledge and creative potential. Our training and development programs emphasize technical competency, leadership development and business management skill.

More lives saved – more life lived!