SCM Service Center Lead: Drive Excellence & Automation

Autoliv; Santiago de Querétaro; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Autoliv in Querétaro, Mexico, is seeking an experienced SCM Service Center Manager to lead procurement support and service delivery across the organization, ensuring SLA adherence and process standardization.

You will drive automation, data quality, and cross-functional collaboration with Purchasing, Finance, Engineering, and Operations to improve efficiency, reduce costs, and boost customer satisfaction.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, Finance, Operations Management, or related field.
• Advanced English skills.
• 7+ years in supply chain/procurement/shared services/P2P environments, incl. 3+ years leadership.

Responsibilities

• Lead, develop, and mentor the SCM Service Center team to ensure high performance and SLA delivery.
• Manage day-to-day service operations, workload balancing, and KPI tracking.
• Oversee supplier onboarding, master data, RFQ, purchase orders, catalog maintenance, and invoice inquiries.
• Collaborate with Purchasing, Finance, A/P, Engineering, Legal, and Plant Operations to drive compliance and service improvements.
• Drive continuous improvement via standardization, automation, dashboards, and efficiency gains across SCM support.

Skills

Leadership

P2P processes

ERP systems

Stakeholder management

Data analysis

Process automation

Education

Bachelor’s degree in Supply Chain or related field

Tools

Coupa

JD Edwards

SAP

Oracle

Job description

Autoliv in Querétaro, Mexico, is seeking an experienced SCM Service Center Manager to lead procurement support and service delivery across the organization, ensuring SLA adherence and process standardization.

You will drive automation, data quality, and cross-functional collaboration with Purchasing, Finance, Engineering, and Operations to improve efficiency, reduce costs, and boost customer satisfaction.