SAP Service Management Consultant - Hybrid, Flexible Hours

Syntax

Santa Clara Ocoyucan

Hybrid

MXN 780,000 - 1,100,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

Flexible working time

Home office

Company pension

Health benefits

Job summary

Syntax, a leading SAP-focused solutions provider, is seeking an experienced SAP Service Management Consultant to support client transformations. You will implement and optimize SAP Service Management processes across service orders, contracts, and billing, collaborating with stakeholders to design efficient service workflows.

You will work with global teams, translate business needs into SAP configurations, and deliver reports and KPI dashboards.

Qualifications

5+ years hands-on SAP consulting experience.
2+ years with SAP Service Management (CS/SM).
Strong understanding of service operations (customer support, maintenance, field service).
Experience with service contracts, scheduling, and integration with SD/PM/MM.
Excellent communication and client-facing skills.
Proficiency in English for multi-region delivery.

Responsibilities

Implement and configure SAP Service Management for service orders.
Gather, analyze, and document requirements for customer service processes.
Manage service orders, contracts, warranty tracking, and billing scenarios.
Optimize resource planning and scheduling for service technicians and field operations.
Enable reporting and dashboards on service performance and KPIs.
Provide post-implementation support and enhancement recommendations.