SAP Service Management Consultant

Syntax; México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions across complex SAP landscapes. You will work with business and technical stakeholders to design service processes, improve operational efficiency, and ensure successful delivery in enterprise environments.

Responsibilities include configuring SAP Service Management, managing service orders and contracts,

Job description

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best-in-class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

OFERTA:

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Job Summary

Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management solutions. In this role, you will work closely with business and technical stakeholders to design effective service processes, improve operational efficiency, and ensure successful delivery across complex enterprise environments.

Key Responsibilities

• Implement and configure the SAP Service Management module to support service request and service order processes.
• Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
• Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
• Optimize resource planning and scheduling for service technicians and support field service operations.
• Enable efficient tracking of labor, material consumption, and service costs.
• Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
• Design and support customer interaction tools and ensure seamless service communication workflows.
• Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
• Provide post-implementation support, troubleshooting, and enhancement recommendations.
• Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
• Communicate effectively with client teams and project stakeholders in English across multiple regions.

Required Qualifications

• 5+ years of hands-on SAP consulting experience.
• At least 2 years of experience with the Service Management (CS/SM) module.
• Strong understanding of service operations, including customer support, maintenance, and field service.
• Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
• Ability to translate business requirements into functional specifications and SAP configurations.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and client-facing skills.
• Proficiency in English for client-facing implementation activities across multiple regions.

Preferred Qualifications

• SAP CRM integration or SAP S/4HANA Service knowledge.
• Experience supporting mobile service or field service enablement initiatives.
• Exposure to reporting, dashboard design, or service analytics.
• Familiarity with end-to-end service process improvement in complex enterprise environments.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.
• Implement and configure the SAP Service Management module to support service request and service order processes.
• Collaborate with business stakeholders to gather, analyze, and document requirements for customer service and after-sales processes.
• Manage service orders, contract management, warranty tracking, and periodic billing scenarios.Optimize resource planning and scheduling for service technicians and support field service operations.
• Enable efficient tracking of labor, material consumption, and service costs.
• Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
• Design and support customer interaction tools and ensure seamless service communication workflows.
• Develop and deliver reports and dashboards on service performance, costs, and key KPIs.
• Provide post-implementation support, troubleshooting, and enhancement recommendations.
• Contribute to mobile and field service enablement strategies using SAP mobile capabilities.
• Communicate effectively with client teams and project stakeholders in English across multiple regions.

Education & Certifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
• SAP certification in Service Management, Customer Service, or a related functional area is an asset.
• Additional SAP certifications in S/4HANA Service, CRM, PM, SD, or MM are considered an advantage.