SAP PP Business Liaison - IT & Process Excellence

Hubclub Go; Ciudad Juárez; On-site; MXN 420,000 - 660,000; Full time

Job summary

BRP is seeking an IT application liaison in Ciudad Juárez to bridge business and IT, capturing and analyzing requests, ensuring alignment with enterprise architecture, and delivering scalable IT solutions. You will work with SAP Production Planning and provide Level 1 ServiceNow support.

Ideal candidates have 3+ years in SAP PP within manufacturing, advanced English, and strong communication skills to drive projects across regions while upholding governance and safety standards.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or similar field.
• Minimum 3 years of experience with the SAP Production Planning module in manufacturing environments.
• Advanced English proficiency; French or German a plus.

Responsibilities

• Act as the primary liaison between business users and IT to capture, analyze, and refine application requests.
• Ensure alignment with business strategy and IT roadmaps; translate needs into functional requirements.
• Provide Level 1 support for application incidents and service requests in ServiceNow; troubleshoot, classify tickets, and escalate as needed.
• Contribute to root cause analysis, documentation, and continuous improvement initiatives.
• Support project delivery through testing, UAT, deployment, and post-go-live activities.

Skills

Advanced English

Analytical thinking

Stakeholder communication

Prioritization

Education

Bachelor's degree in Computer Science or related field

Tools

SAP PP module

ServiceNow

Job description

BRP is seeking an IT application liaison in Ciudad Juárez to bridge business and IT, capturing and analyzing requests, ensuring alignment with enterprise architecture, and delivering scalable IT solutions. You will work with SAP Production Planning and provide Level 1 ServiceNow support.

Ideal candidates have 3+ years in SAP PP within manufacturing, advanced English, and strong communication skills to drive projects across regions while upholding governance and safety standards.