Salesforce Administrator & CPQ Specialist

Softgic; Región Centro; Presencial; MXN 420.000 - 720.000; Jornada completa

Descripción de la vacante

Softgic is seeking a Salesforce Administrator Specialist with CPQ experience to optimize our Salesforce platform and support multiple teams across Sales, Marketing, Service, and Finance. You will automate processes, build dashboards, and ensure data quality while staying current with Salesforce best practices.

You will administer Sales Cloud, Service Cloud, Knowledge, and Communities, provide user training, and collaborate with cross-functional teams to implement enhancements and integrations.

Formación

• Advanced English proficiency is required.
• Strong analytical and problem-solving abilities.
• Experience delivering end-user training and ongoing Salesforce support.
• Hands-on Salesforce administration experience (Sales Cloud, Service Cloud, Experience Cloud).
• Experience with Salesforce CPQ is required (at least 1 year).
• Experience configuring automations using Salesforce Flow.

Responsabilidades

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Communities.
• Provide daily end-user support and training to maximize platform adoption.
• Gather and analyze business requirements and translate them into Salesforce solutions.
• Configure, automate, and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ (products, quotes, contracts, orders, pricing rules).
• Develop and maintain reports, dashboards, and KPIs for decision-making.
• Ensure data quality through imports, cleansing, deduplication, and maintenance.
• Document configurations and business processes.

Conocimientos

Advanced English proficiency

Analytical skills

Troubleshooting

Problem-solving

End-user training

Herramientas

Salesforce Flow

DocuSign

Conga

Microsoft Teams

Microsoft Excel

Descripción del empleo

Softgic is seeking a Salesforce Administrator Specialist with CPQ experience to optimize our Salesforce platform and support multiple teams across Sales, Marketing, Service, and Finance. You will automate processes, build dashboards, and ensure data quality while staying current with Salesforce best practices.

You will administer Sales Cloud, Service Cloud, Knowledge, and Communities, provide user training, and collaborate with cross-functional teams to implement enhancements and integrations.