Customer Support Technician

Infobip ltd.; Xico; Hybrid; MXN 350,000 - 520,000; Full time

Benefits offered by this job

ESOP

Flexible hybrid work

Well-being & balance

Career mobility

Professional development

International mobility

Job summary

Infobip ltd. is seeking a technically minded technical customer support professional in Mexico. The role emphasizes helping clients, solving complex issues, and collaborating with engineering teams in a fast-paced, global environment.

You will engage with customers across channels, learn our platform, and contribute to delivering exceptional service while growing your technical and product knowledge.

Qualifications

• Experience in a technical customer support role.
• Strong interest in IT technologies and ability to learn quickly.
• Excellent communication skills with clients and colleagues.

Skills

Technical support

SQL

Programming logic

Networking

Customer focus

Tools

CRM systems

English language

Job description

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Working at Infobip means being part of something truly global. With + offices across six continents, we're not just building technology - we're shaping how more than % of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

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• You have at least years of experience in a technical customer support role
• You have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks
• You really care about clients, looking to provide the best possible experience at all time
• You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues
• You are curious to learn how things work and what you can do to improve them
• You are not afraid to dig deeper and use your analytic approach to solve technical problems
• You have ability to operate effectively in a fast-paced environment with competing and shifting priorities
• Solid organizational skills including attention to detail and patience
• You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between and .
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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