Sales Support Specialist

Castrol; Tlalnepantla; On-site; MXN 240,000 - 360,000; Full time

Job summary

Castrol in Mexico is seeking a Sales Support Specialist based in Santa Fe to back our western U.S. distributor business. You will work with sales teams, distributors, and regional stakeholders to resolve customer needs and keep commercial data accurate.

You will use Salesforce, Excel, Power BI and Castrol Insights to support analysis, monitor performance, and help drive commercial decisions. Strong English communication and coordination across locations are essential.

Qualifications

• Experience working with a CRM platform such as Salesforce.
• Strong knowledge of Excel and Microsoft Office.
• Experience with Power BI or similar reporting tools is an advantage.
• Strong English communication skills for US-based stakeholders.

Responsibilities

• Act as a key point of contact for sales teams and distributors, resolving day-to-day inquiries.
• Support onboarding, account setup, and ongoing account maintenance.
• Identify solutions for new and existing customers and navigate internal processes.
• Ensure accurate execution of commercial activities, including pricing and communications.
• Maintain customer and distributor information across systems and databases.
• Use Salesforce, Excel, Power BI and Castrol Insights to support analysis and visibility.
• Coordinate across internal teams to resolve issues and inform customers throughout the process.

Skills

English communication

Organization & problem-solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce

Excel

Power BI

Job description

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job Description

About the Role

The Sales Support Specialist plays an important role in enabling our sales organization to focus on customers and business growth. Based in Mexico (Santa Fe), this position will support Castrol’s western U.S. distributor business, primarily across passenger car and heavy-duty lubricants.

You will work closely with sales teams, Distributor Business Managers, regional stakeholders, and distributors, helping resolve customer needs, maintain accurate commercial information, support sales processes, and identify where the business is gaining or losing opportunities.

This is a great opportunity for someone who enjoys problem solving, working with different stakeholders, learning how a commercial organization operates, and using data and digital tools to support better business decisions.

Key Tasks

• Act as a key point of contact for sales teams and distributors, helping resolve day-to-day customer, supply, billing, rebate, pricing, and operational inquiries.
• Support distributor and customer onboarding, account setup, and ongoing account maintenance.
• Help sales teams and Distributor Business Managers identify solutions for new and existing customers and navigate internal processes.
• Ensure accurate and timely execution of key commercial activities, including TurfView activities, CET processes, credits, price adjustments, and distributor communications.
• Maintain accurate customer and distributor information across commercial systems and databases.
• Use Salesforc, Excel, Power BI, Castrol Insights, and other digital tools to maintain information, support analysis, and provide visibility into business performance.
• Support the sales organization in understanding where the business is gaining or losing volume and help provide information that supports commercial decisions.
• Coordinate across internal teams to find answers and resolve issues, keeping sales teams and customers informed throughout the process.
• Support communications related to commercial programs, promotions, pricing, and slow-moving or obsolete inventory.
• Assist with special projects and commercial initiatives, including distributor meetings, training activities, and logistics coordination.
• Look for opportunities to simplify processes and improve the way the sales organization and distributors are supported.

Experience Required

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience in sales support, sales operations, customer service, commercial operations, distributor support, or a related area.
• Experience working with a CRM platform such as Salesforce.
• Strong working knowledge of Excel and Microsoft Office.
• Experience with Power BI or similar reporting/data visualization tools is an advantage.
• Strong English communication skills, as the role works closely with U.S.-based stakeholders and customers.
• Strong organization and problem-solving skills with the ability to manage multiple priorities.
• Comfortable working independently and collaborating with colleagues across different locations.
• Customer-focused mindset and the ability to build relationships with both internal and external stakeholders.
• Ability to analyze information, identify issues, and connect with the right people to find solutions.
• Experience within distributor, automotive, lubricants, or B2B environments is beneficial but not essential.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [e-mail].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.