HR Operations Analyst - Continuous Improvement Lead

PepsiCo Inc.; San Nicolás de los Garza; On-site; MXN 400,000 - 700,000; Full time

Benefits offered by this job

Wellness programs

Scholarship programs for children

Discounts and perks

Flexible working schedule

Job summary

PepsiCo Inc. in Mexico is seeking a Quality Assurance and Continuous Improvement professional to elevate operational excellence across processes. You will drive data-based improvements and partner with cross-functional teams to sustain gains.

Responsibilities include developing standards, monitoring metrics, and translating insights into actionable actions, with a strong emphasis on Lean, Six Sigma, and DMAIC methodologies and stakeholder collaboration.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Quality Management, or a related field.
• 3+ years experience in quality assurance, continuous improvement, process improvement, or operational excellence.
• Experience in Service Delivery preferred.
• Knowledge of Lean, Six Sigma, Kaizen, DMAIC, or similar methodologies desired.
• Strong analytical, problem-solving, project management, and communication skills.
• Ability to influence stakeholders and manage multiple priorities.
• English advanced-fluent required
• Portuguese desired

Responsibilities

• Lead quality assurance and continuous improvement initiatives to enhance operational consistency, efficiency, and stakeholder experience.
• Develop and maintain quality standards, controls, and performance metrics.
• Monitor results, identify trends, and conduct root cause analyses.
• Lead process improvement initiatives from assessment through implementation.
• Co-create dashboards and translate data into actionable recommendations.
• Partner with cross-functional teams to improve efficiency and service quality.
• Promote accountability, operational excellence, and continuous learning.

Skills

Analytical thinking

Problem-solving

Project management

Communication

Lean

Six Sigma

Kaizen

DMAIC

English (advanced/fluent)

Stakeholder influence

Multitasking

Education

Bachelor's degree in Business, Engineering, Operations, Quality Management, or related field

Job description

Overview

Please submit all resumes in English

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

Lead quality assurance and continuous improvement initiatives to enhance operational consistency, efficiency, and stakeholder experience. This role uses data, quality standards, and structured problem-solving to deliver sustainable improvements across processes and teams.

Your Impact

• Develop and maintain quality standards, controls, and performance metrics.
• Monitor results, identify trends, and conduct root cause analyses.
• Lead process improvement initiatives from assessment through implementation.
• Co-create dashboards and translate data into actionable recommendations.
• Partner with cross-functional teams to improve efficiency and service quality.
• Promote accountability, operational excellence, and continuous learning.

Qualifications

Who Are We Looking For?

• Bachelor’s degree in Business, Engineering, Operations, Quality Management, or a related field.
• 3+ years experience in quality assurance, continuous improvement, process improvement, or operational excellence.
• Experience in Service Delivery preferred.
• Knowledge of Lean, Six Sigma, Kaizen, DMAIC, or similar methodologies desired.
• Strong analytical, problem-solving, project management, and communication skills.
• Ability to influence stakeholders and manage multiple priorities.
• English advanced-fluent required
• Portuguese desired

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.

• Internal digital platforms that promote self-learning.

• Development programs according to Leadership skills.

• Specialized training according to the role.

• Learning experiences with internal and external providers.

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

• Financial wellness programs that will help you reach your goals in all stages of life.

• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.

• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.