Robotics Field Engineer - MEX

Stäubli; Santiago de Querétaro; Presencial; MXN 860.289 - 1.204.404; Jornada completa

Descripción de la vacante

Stäubli in Santiago de Querétaro is seeking a Robotics Field Engineer to provide on-site and remote technical support for robotic systems. This role involves diagnosing, repairing, and maintaining equipment, ensuring high service quality and system uptime.

The ideal candidate will have a degree in Engineering or Robotics, along with over 3 years of experience in the field. Strong programming skills and the ability to interact with customers are essential. Willingness to travel up to 75% is required. Stäubli offers a dynamic work environment focused on innovation and excellence.

Formación

• 3+ years experience in robotics or industrial automation.
• Strong communication and customer interaction skills.
• Ability to read and interpret technical documentation.

Responsabilidades

• Provide on-site repair, troubleshooting, maintenance, and programming support
• Diagnose robotic systems and resolve issues efficiently
• Document activities in CRM and track system performance

Conocimientos

Robotics programming

Troubleshooting

Customer interaction

Understanding of electrical systems

Understanding of mechanical systems

Control systems knowledge

Educación

Bachelor’s or Associate degree in Engineering, Robotics, or related field

Descripción del empleo

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Description

As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

Reports to:

Local Service Manager / Head of Services North America

Responsibilities and Objectives:

Field Service & Customer Support

• Provide on-site repair, troubleshooting, maintenance, and programming support
• Diagnose robotic systems and resolve issues efficiently
• Restore system operation and ensure customer satisfaction
• Support commissioning and emergency interventions

Remote Support & Hotline

• Provide technical support via phone and email
• Manage customer hotline requests
• Guide customers through troubleshooting and resolution remotely

  Service Execution & Reporting

  • Document activities in CRM
  • Track system performance and issues

  Coordination & Improvement

  • Coordinate with service management and teams
  • Provide feedback for continuous improvement
  • Support knowledge sharing

  Adheres to all safety, quality and environmental standards

  Qualifications

  • Bachelor’s or Associate degree in Engineering, Robotics, or related field
  • 3+ years experience in robotics or industrial automation
  • Strong robot programming and troubleshooting skills
  • Knowledge of electrical, mechanical, and control systems
  • Ability to read and interpret technical documentation
  • Strong communication and customer interaction skills
  • Willingness to travel up to 75%

  Additional Information

  Willingness to travel as required both domestically and internationally (up to 75%)