Road Logistics Supervisor: Lead Ops & CS for Hyper Scalers

Kuehne+Nagel; El Salto; Presencial; MXN 420.000 - 620.000; Jornada completa

Descripción de la vacante

Kuehne + Nagel Mexico is seeking a Road Logistics Operations Supervisor to lead the Customer Service team serving Hyper Scalers accounts, ensuring high service quality and efficient execution.

You will supervise operations, monitor performance, and coordinate with internal teams and providers to resolve issues, while driving continuous improvement and SOP development.

This role offers exposure across Customer Service, Operations, and cross-functional collaboration within a global logistics leader.

Formación

• Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field.
• Minimum 2+ years of experience in Road Logistics or Ground Transportation.
• Knowledge of Freight Forwarding, Customer Service, Operations and Finance, and Business Development.
• Experience leading, supporting, or developing operational teams.
• Advanced English language skills.
• Proficiency in Excel (intermediate).
• Strong communication, problem-solving, planning, service orientation, and results focus.
• Ability to work under pressure and manage operational situations.

Responsabilidades

• Supervise and support the Customer Service team, helping resolve operational situations and escalations.
• Monitor team performance and workload to ensure effective operational execution.
• Ensure customer expectations and service levels are consistently met.
• Manage and resolve operational deviations in coordination with internal teams and transportation providers.
• Support the implementation of new business with transportation providers and coordinate SOP development.
• Follow up on claims and operational issues with transportation providers.
• Support QBRs with transportation providers and conduct root cause analyses when required.
• Ensure the quality and accuracy of operational information and documentation in OTM.
• Identify opportunities to improve operational efficiency and support continuous improvement initiatives

Conocimientos

Advanced English

Leadership

Problem solving

Planning

Service orientation

Results focus

Communication skills

Excel

Educación

Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field

Herramientas

Excel

Descripción del empleo

Kuehne + Nagel Mexico is seeking a Road Logistics Operations Supervisor to lead the Customer Service team serving Hyper Scalers accounts, ensuring high service quality and efficient execution.

You will supervise operations, monitor performance, and coordinate with internal teams and providers to resolve issues, while driving continuous improvement and SOP development.

This role offers exposure across Customer Service, Operations, and cross-functional collaboration within a global logistics leader.