Revenue Manager, Shared Portfolio of Hotels.

Hyatt; Solidaridad; Teletrabalho; MXN 900 000 - 1 350 000; Tempo integral

Resumo da oferta

Hyatt is seeking a Revenue Manager for a shared portfolio in Mexico, focusing on pricing, forecasting, inventory, and distribution to grow rooms revenue and market share. You will partner with General Managers and hotel commercial teams to align with Hyatt standards and property needs.

The initial portfolio includes Hyatt Centric Playa del Carmen and Hyatt Regency Villahermosa, with emphasis on data-driven decisions, market analysis, and cross-functional collaboration to optimize revenue

Qualificações

• Bachelor's degree in hospitality, business, finance or related field preferred; equivalent experience may be considered.
• At least three years of hotel revenue management experience, with pricing, forecasting, inventory and distribution focus.
• Experience managing multiple hotels or markets is a plus.
• Strong analytical, financial, planning and problem-solving skills; ability to interpret performance reports and provide clear recommendations.
• Professional proficiency in English and Spanish preferred for cross-team collaboration.

Responsabilidades

• Develop and execute property-specific revenue strategies across multiple segments.
• Use Hyatt revenue systems (Ideas) and perform daily analysis and overrides when needed.
• Manage pricing and inventory across direct and distribution channels; maintain rate integrity and parity.
• Own portfolio revenue forecast process and explain variances, risks, and opportunities to leaders.
• Support annual budgets with demand analysis and scenario planning.
• Lead or contribute to commercial strategy and revenue meetings for assigned hotels.
• Provide Daily Business Review analysis and concise updates to hotel teams.
• Coordinate with Sales, Marketing, Reservations and Front Office to align account strategy and campaigns.
• Monitor market conditions and translate findings into actionable decisions for hotel teams.
• Build proactive relationships with hotel leadership and owners with evidence-based performance insights.

Conhecimentos

Analytical thinking

Forecasting

Pricing strategy

Communication

Formação académica

Bachelor's degree in hospitality, business, finance

Ferramentas

Ideas

PrO

Optix

RevPlan

STR

Amadeus BI

Lighthouse

Opera

Reserve (Hyatt CRS)

SynXis

Excel

Descrição da oferta de emprego

Description

Revenue manager for a shared portfolio of Hyatt hotels in Mexico, translating demand, market, and performance data into coordinated pricing, inventory, distribution, and forecasting decisions. The Revenue Manager partners with each General Manager and hotel commercial team to grow rooms revenue and market share while maintaining alignment with Hyatt standards and property-specific business needs. The initial portfolio comprises Hyatt Centric Playa del Carmen and Hyatt Regency Villahermosa.

Key Responsibilities

1. Develop and execute property-specific revenue strategies across transient, group, negotiated, wholesale, and other applicable segments, balancing rate, occupancy, channel mix, and total rooms revenue.
2. Use Hyatt revenue management systems, including Ideas, as a core part of daily analysis and decision-making. Review system recommendations, demand signals, pace, pickup, booking patterns, restrictions, and forecasts; apply informed judgment and document material overrides.
3. Manage pricing and inventory across direct, GDS, OTA, wholesale, and other distribution channels. Maintain rate and room-type integrity, monitor parity and channel performance, and recommend promotions and visibility actions based on need periods and return.
4. Own the portfolio revenue forecast process in line with Hyatt timelines and standards, including short-term and monthly outlooks. Explain material variances, risks, and opportunities to hotel leaders and regional stakeholders.
5. Support each property's annual budget through demand analysis, assumptions, scenarios, and feedback. The property team retains ownership of preparing and approving its budget.
6. Lead or contribute to regular commercial strategy and revenue meetings for each assigned hotel. Review current performance, future demand, group displacement and pricing, need periods, business mix, and clear actions with accountable owners.
7. Provide Daily Business Review (DBR) analysis and recommendations using the applicable Hyatt process. Share concise, timely updates with hotel teams and elevate material changes in demand or performance.
8. Partner with Sales, Marketing, Reservations, Front Office, and other revenue-generating departments to align account strategy, group opportunities, campaigns, upsell opportunities, and inventory decisions with each hotel's goals.
9. Monitor market conditions, competitor pricing, events, and economic or travel trends in each destination. Translate findings into practical decisions and communicate implications to the relevant hotel teams.
10. Build proactive relationships with hotel leadership and owners, presenting performance, risks, opportunities, and revenue recommendations in a clear, evidence-based manner.
11. Coordinate support across the shared portfolio by setting a consistent operating rhythm, prioritizing time against business need, maintaining reliable handoffs, and documenting decisions so coverage continues during absences or peak workload.
12. Maintain accurate system setup and data quality across assigned revenue tools and distribution platforms. Follow Hyatt Revenue Management standards, controls, and procedures; protect confidential business information.

Measures of Success

1. Rooms revenue and market share performance against budget, forecast, and relevant competitive benchmarks.
2. Forecast accuracy and timely completion of required reporting and revenue processes.
3. Quality and business impact of pricing, inventory, segment, and distribution decisions.
4. Effective execution of Hyatt revenue standards and use of Ideas and other required systems.
5. Hotel stakeholder confidence, clear communication, and consistent coverage across the assigned portfolio.

Working Relationships

Works closely with the General Managers and hotel commercial teams at each assigned property, including Sales, Marketing, Reservations, and Operations and collaborates with regional revenue resources.

Qualifications

Education and Experience

• Bachelor's degree in hospitality, business, finance, or a related field preferred; equivalent relevant experience may be considered.
• At least three years of hotel revenue management experience preferred, with demonstrated responsibility for pricing, forecasting, inventory, and distribution.
• Experience supporting multiple hotels or working across more than one market is preferred.
• Strong analytical, financial, planning, and problem-solving skills; able to interpret hotel performance reports and communicate clear recommendations.
• Professional proficiency in English and Spanish preferred for effective collaboration across the assigned hotels and regional teams.

Systems and Technical Skills

• Required: working proficiency with Hyatt Revenue Management Systems (Ideas) Hyatt PrO, Optix and RevPlan, including use of system insight tools such as STR, Amadeus BI and Lighthouse to inform pricing, inventory, and forecasting decisions.
• Experience with hotel property management, central reservation, distribution, and business intelligence tools preferred, including Opera, Hyatt CRS (Reserve), SynXis as applicable.
• Strong Microsoft Excel skills and working proficiency with Word, PowerPoint, and Outlook.

Core Competencies

• Sound commercial judgment and comfort making timely decisions with incomplete or changing information.
• Clear written and verbal communication, including concise performance summaries and presentations.
• Collaboration, organization, adaptability, and the ability to manage competing priorities across multiple properties.

Compensation and Role Parameters

• The position is eligible for the applicable Revenue Management compensation plan.

Work Conditions

The role is primarily remote and requires extended computer use, virtual collaboration, and periodic in-person engagement at assigned properties. Travel to properties may be required based on business needs. The employee must be able to communicate effectively, review detailed information on screen, and move through hotel work areas as needed.

Primary Location: MX-ROO-Playa del Carmen

Organization: Hyatt Centric Playa del Carmen

Job Level: Full-time

Job: Sales

Req ID: PLA

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.