Retail HR Coordinator | Luxury Brand Portfolio

Chanel, Inc.; Ciudad de México; On-site; MXN 360,000 - 520,000; Full time

Job summary

Chanel at Versailles in Mexico City is seeking an HR Coordinator to support a multi-brand retail HR agenda across Fragrance & Beauty, Fashion and lifestyle. You will work with the HR Director to ensure compliant operations across the employee lifecycle.

You will lead recruitment for retail roles, manage onboarding, personnel movements and payroll inputs, coordinate compensation processes and support employee relations with a focus on compliance and confidentiality.

Qualifications

• At least 5 years of Human Resources experience, ideally in retail, luxury, premium consumer goods or multi-store operations.
• Experience supporting retail operations and department-store environments, particularly Palacio de Hierro and Liverpool.
• Hands-on experience across the employee lifecycle, including recruitment, onboarding, personnel movements, vacation and leave administration, payroll inputs and offboarding.
• Proven experience recruiting retail and commercial profiles, such as Client Advisors, Beauty Advisors, Sales Associates and Retail Managers.
• Working knowledge of Mexican labor legislation, employee documentation and personnel administration.
• Experience coordinating commissions, bonuses, incentives or variable compensation processes.
• Familiarity with HR information systems; Workday knowledge is highly desirable.
• Strong Microsoft Office skills, particularly Excel, including formulas, filters, pivot tables, trackers and reporting.
• Fluent Spanish and advanced English, both written and spoken.

Responsibilities

• Coordinate end-to-end recruitment for retail and point-of-sale positions, ensuring timely hiring and effective communication throughout the selection process.
• Facilitate onboarding and offboarding to provide a seamless employee experience.
• Manage personnel movements, employee records, vacation and leave administration, and HR processes with accuracy and confidentiality.
• Coordinate commission schemes, bonuses, incentives and variable compensation processes with Payroll.
• Support managers and employees in day-to-day HR matters, including disciplinary proceedings in line with Mexican law.
• Coordinate documentation, credentials and access requirements for retail points of sale.
• Maintain accurate employee information, trackers and workforce reports for headcount management.
• Participate in HR initiatives focused on engagement, well-being and compliance.

Skills

HR experience

Fluent Spanish

Advanced English

Excel

Recruitment

Payroll inputs

Education

Bachelor's degree in HR

Tools

Workday

HRIS

MS Office

Job description

Chanel at Versailles in Mexico City is seeking an HR Coordinator to support a multi-brand retail HR agenda across Fragrance & Beauty, Fashion and lifestyle. You will work with the HR Director to ensure compliant operations across the employee lifecycle.

You will lead recruitment for retail roles, manage onboarding, personnel movements and payroll inputs, coordinate compensation processes and support employee relations with a focus on compliance and confidentiality.