Restaurant Captain

Hilton; Colima; Híbrido; MXN 279.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incredible travel perks

Paid parental leave

Mental health resources

Paid time off (PTO)

Descripción de la vacante

Hilton is seeking a Restaurant Captain in Mexico to oversee front-of-house operations, uphold service standards, and deliver memorable dining experiences. You will master the menu, wines, and beverage pairings while guiding the team through each shift and ensuring smooth service.

Strong knowledge of POS systems and a commitment to health, safety, and responsible alcohol service are essential. The role emphasizes guest satisfaction, collaboration with the kitchen, and proactive supervision to

Formación

• Oversee daily restaurant operations ensuring guest service standards and policy compliance.
• Demonstrate in-depth knowledge of the menu, wines, cocktails and beverage pairings.
• Lead and coach on the floor to foster a positive, productive work environment.
• Maintain health, safety, sanitation and alcohol service standards.

Responsabilidades

• Oversee and participate in daily outlet operations and ensure guest service standards.
• Demonstrate menu knowledge and assist guests with selections and inquiries.
• Monitor guest satisfaction and address issues to improve dining experience.
• Record orders accurately in the POS system and ensure timely order prep.
• Coordinate with kitchen on dietary requests and special needs.
• Provide on-the-floor supervision and coaching to teammates during shifts.
• Ensure compliance with health, safety, sanitation, and alcohol awareness regulations.

Conocimientos

Guest service

Team leadership

Menu knowledge

POS systems

Alcohol awareness

Descripción del empleo

Job Identification: 219072

Job Category: Food and Beverage

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Captain , you’re not just overseeing and coordinating front‑of‑house operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Support daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures

• Master the menu: Demonstrate in-depth knowledge of the menu, including wines, cocktails, and beverage pairings, and assist guests with menu selections and inquiries

• Ensure exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience

• Ensure seamless service: Record orders and transactions accurately in the Point of Sales system and review order dockets to ensure timely and accurate order preparation

• Collaborate with kitchen team: Communicate menu inquiries, wait times, product availability, and any dietary restrictions or special requests to the kitchen to ensure smooth service

• Guide team members through each shift: Provide on‑the‑floor supervision and coaching to foster a positive and productive work environment

• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP)

• Paid time off (PTO) – Recharge, relax, and take time for what matters most

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award‑Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.