Resolute Application Analyst

ITJ; Tijuana; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

ITJ in Mexico is seeking an Application Analyst to support, configure, and optimize applications related to billing and claims processes in healthcare. You will analyze business needs, manage configurations, troubleshoot issues, and coordinate changes across testing and production environments.

The role requires experience with insurance or health care workflows, strong analytical skills, and ability to document solutions.

Formación

• Experience in insurance, health insurance, medical claims, billing, payments, or related workflows.
• Experience with business applications, enterprise systems, or technology-supported workflows.
• Strong analytical and problem-solving skills.
• Ability to document processes, changes, and solutions clearly.

Responsabilidades

• Analyze and manage application requests, incidents, and change requests related to PB & Claims workflows.
• Configure and maintain application functionality based on business requirements.
• Troubleshoot application issues and coordinate solutions.
• Support workflows related to professional billing, claims processing, payments, denials, and account resolution.
• Review and validate charges, claim-related information, payment workflows, and business rules.
• Coordinate application changes through testing, validation, and production environments.

Conocimientos

Jira

Confluence

ServiceNow

Testing

Change management

Herramientas

Jira

Confluence

ServiceNow

Descripción del empleo

About the Role

We are looking for an Application Analyst to support, configure, and optimize applications related to billing and claims processes. This role is responsible for analyzing business needs, managing application configurations, troubleshooting issues, supporting billing and claims workflows, and coordinating changes across testing and production environments.

The ideal candidate has experience working with insurance, health insurance, medical claims, billing, payments, or other complex business processes and is interested in developing their career in healthcare technology.

We are open to candidates from different academic and professional backgrounds who have strong experience with insurance processes, claims, payments, or business applications.

Key Responsibilities

• Analyze and manage application requests, incidents, and change requests related to PB & Claims workflows.


• Configure and maintain application functionality based on business and operational requirements.


• Troubleshoot application issues, identify root causes, and coordinate appropriate solutions.


• Support workflows related to professional billing, claims processing, payments, denials, and account resolution.


• Review and validate charges, claim-related information, payment workflows, and business rules.


• Coordinate application changes through testing, validation, and production environments.


• Perform functional testing to ensure changes work as expected before deployment.


• Document configurations, solutions, testing results, and application changes using tools such as Jira and Confluence.


• Collaborate with technical teams, business stakeholders, and other application teams to resolve issues and implement improvements.


• Manage and follow up on tickets and requests through platforms such as ServiceNow.


• Communicate status, solutions, and expected timelines to stakeholders and end users.


• Identify opportunities to improve existing processes, workflows, and application functionality.


• Follow established processes for change management, testing, documentation, and production deployment.

What We're Looking For

• Professional experience in insurance, health insurance, medical claims, billing, payments, or related business processes.


• Experience working with business applications, enterprise systems, or technology-supported workflows.


• Strong understanding of insurance processes such as claims, coverage, payments, denials, reimbursement, or policy-related workflows.


• Strong analytical and problem-solving skills.


• Ability to understand complex business processes and translate business needs into system requirements or solutions.


• Experience troubleshooting issues and identifying root causes.


• Strong attention to detail and ability to work with complex and sensitive information.


• Ability to document processes, changes, and solutions clearly.


• Strong communication and collaboration skills.


• Ability to learn new applications and technologies quickly.


• Intermediate to advanced English proficiency, both written and verbal.

Preferred Qualifications

• Experience with healthcare applications, medical billing, claims processing, or revenue cycle management.


• Experience in health insurance, SGMM, medical insurance, or healthcare operations.


• Experience working with application configuration or business rules.


• Experience with ServiceNow, Jira, Confluence, or similar tools.


• Experience with functional testing, change management, or application support.


• Experience working in regulated environments or with sensitive customer or patient information.

Education

No specific degree or academic background is required.

We value relevant professional experience, analytical skills, business process knowledge, and the ability to learn complex applications. Candidates from backgrounds such as insurance, healthcare, banking, finance, business administration, operations, or information technology are encouraged to apply.

Why Join Us?

This is an opportunity to transition your insurance or business-process expertise into healthcare technology and develop specialized knowledge in applications that support critical financial and operational healthcare workflows. You will work with complex processes involving claims, billing, payments, insurance, and healthcare operations, while developing skills in application configuration, troubleshooting, testing, and change management.