Customer Service Associate

UST; Región Centro; Presencial; MXN 200.880 - 312.480; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14 days vacation

Holiday bonus

Health insurance

Dental and life insurance

Descripción de la vacante

UST is seeking a Customer Service Associate – Associate II – BPM to join our Healthcare Claims Operations team in Mexico. You will respond to outbound calls, document interactions in ticketing systems, and provide timely data to customers while ensuring high service levels.

The role requires strong communication, attention to detail, and ability to work with minimal supervision. Prior healthcare call center experience is preferred.

Formación

• High school degree required.
• 2-3+ years of relevant professional experience in Healthcare claims operations or Call Center environment.
• Spanish speaking and written language proficiency preferred

Responsabilidades

• Respond to outbound phone call requests.
• Document all calls in ticketing and tracking systems.
• Respond to customer inquiries and provide data to customers within a required time frame.
• Act as liaison between claims department and providers.
• Research customer claims in the primary payor systems.
• Ensure highest level of customer service on every call.

Conocimientos

Claims Management

Customer Support

Healthcare Systems

Issue Analysis

Attention to Detail

English Communication

Microsoft Excel

Microsoft Office

Ticketing Systems

Educación

High school degree

Bachelor’s degree

Herramientas

MS Office Suite

Descripción del empleo

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role Description

Customer Service Associate – Associate II – BPM

The Opportunity

• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in the primary payor systems
• Ensure highest level of customer service on every call

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• High school degree required
• Bachelor’s degree preferred
• 2-3+ years of relevant professional experience in Healthcare claims operations or Call Center environment
• Previous Health Care Call Center/Customer Service Experience
• Must be able to work with minimal supervision
• Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts
• Excellent verbal and written communication skills
• Attention to detail and problem‑solving skills
• Proficiency with MS Office applications, especially Word and Excel
• Some experience in customer service setting preferred; Spanish speaking and written language proficiency preferred

Benefits

Employees receive mandatory and non‑mandatory benefits such as fourteen days of vacation beginning on the date of hire, vacation premium, ten paid holidays, a Christmas Bonus of thirty days’ pay, monthly food vouchers, saving fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four days of personal time off per year, up to three days of paid medical leave per year, and up to three days of paid bereavement leave per year.

Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Skills

• Claims Management
• Customer Support
• Healthcare Systems
• Issue Analysis
• Attention to Detail
• English Communication
• Microsoft Excel
• Microsoft Office
• Ticketing Systems