Reservation Manager

SLS Cancun; Cancún; Presencial; MXN 558.867 - 838.300; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive package

Opportunities for development

Discounts across the Ennismore family of brands

Descripción de la vacante

Join a dynamic and innovative international group as a Reservation Manager at a leading hotel in Cancun. You will oversee the reservation operations, ensuring accuracy and efficiency while enhancing customer experiences. With a strong emphasis on teamwork and communication, this role challenges you to maximize revenue and implement effective strategies for an unforgettable hospitality experience.

Formación

• Minimum of 3 years of experience in similar roles within the hotel or tourism industry.
• Excellent oral and written communication skills in both Spanish and English.

Responsabilidades

• Supervise the hotel's reservation system and ensure proper operation.
• Train the team in customer service techniques and reservation handling.
• Analyze occupancy and rate trends to maximize revenue.

Conocimientos

Communication

Leadership

Creativity

Descripción del empleo

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• Supervise the hotel's reservation system, ensuring its proper operation.
• Ensure accuracy in the entry and management of reservation data.
• Analyze occupancy and rate trends to maximize revenue.
• Implement pricing strategies and promotions to increase occupancy.
• Provide exceptional customer service by managing reservation-related inquiries and issues.
• Train the team in customer service techniques and reservation handling.
• Work closely with the sales, marketing, and front desk departments to ensure smooth communication.
• Coordinate with the sales team to manage groups and special events.
• Prepare reports on reservation performance, occupancy, and market trends.
• Conduct regular analyses to identify opportunities for improvement.
• Supervise and train the reservations team, setting objectives and evaluating performance.
• Foster a positive and motivating work environment.
• All responsibilities described here are illustrative and not limiting; they may vary based on the hotel's needs in fulfilling its service objectives.

Qualifications

• Minimum of 3 years of experience in similar roles within the hotel or tourism industry.
• Excellent oral and written communication skills in both Spanish and English.
• Creativity.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Discounts across the entire Ennismore family of brands.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Industries

  Hospitality

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