Representative, HR Operations

Whirlpool Corporation; Apodaca; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Whirlpool Corporation in Mexico is seeking an HR Operations Professional responsible for routing employee inquiries and requests through Human Resources, resolving, escalating, or reassigning them as needed.

You will support workflows in SuccessFactors and the internal HR Portal, handle HR transactions like Payroll Insights and Vacation Requests, and log every interaction for timely follow-up. This role emphasizes service quality and process improvements within SAP SuccessFactors-based processes.

Formación

• Strong communication skills are essential for handling employee inquiries.
• Excellent attention to detail in logging interactions and following procedures.
• Good organizational skills to manage multiple requests and priorities.
• Punctuality is critical due to fixed service hours in the call center.
• English proficiency is required for effective communication.

Responsabilidades

• Answer general HR questions about policies and procedures.
• Support employees navigating SuccessFactors and our internal HR Portal.
• Assist with HR transactions like Payroll Insights, Vacation Requests, and General Guidance.
• Log and track all interactions to ensure timely and complete follow-up.
• Contribute to ongoing improvements through SOPs and call scripts.

Conocimientos

Strong communication skills

Attention to detail

Organization

Punctuality

English proficiency

Portuguese language skills

Herramientas

SuccessFactors

HR Portal

Descripción del empleo

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

Requisition ID: 72838

The team you will be a part of

The HR Operations team effectively maintains employee information that meets the organization's legal obligations and assists in human resource management and planning by recommending, developing and implementing new processes and analyses.

This Role In Summary

You’ll be in charge of managing how employee inquiries and requests are routed through Human Resources, including resolving, escalating, reassigning, or redirecting them when needed.

Your Responsibilities Will Include

• Answer general HR questions about policies and procedures
• Support employees navigating SuccessFactors and our internal HR Portal
• Assist with HR transactions like Payroll Insights, Vacation Requests, and General Guidance
• Log and track all interactions to ensure timely and complete follow-up
• Contribute to ongoing improvements that make our services more effective and employee-friendly through Whirlpool’s standard procedures (SOP, Calls Scripts, etc.)

Minimum Requirements

• Strong communication skills.
• Great attention to detail and strong organization skills.
• Ability to collaborate and follow through on tasks.
• Because our call center depends on strict service hours, being on time is absolutely essential
• English proficiency.

Preferred Skills And Experiences

• Portuguese language skills.
• A proactive mindset with good judgment.
• Experience handling confidential matters.
• Comfort working independently and managing multiple priorities.
• Flexibility to adapt to urgent needs and shifting priorities.
• Ability to lead small projects or improvement efforts.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.