Representante Posventa - Optimización de Operaciones

Nissan; Ciudad de México; Hybride; MXN 420 000 - 720 000; Plein temps

Résumé du poste

Nissan Mexico is seeking an Aftersales Field Representative in Mexico City to support Nissan dealerships in achieving Parts & Service objectives, improving customer satisfaction and strengthening fixed operations performance through business consulting and performance management.

Role involves analyzing dealership performance, developing action plans to boost Parts & Service sales, monitoring revenue and profitability, and collaborating with dealer leadership to drive sustainable growth across

Qualifications

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, Mechanical Engineering, or related field.
• Minimum 2 years of professional business experience.
• At least 1 year of experience within the automotive industry.
• Experience in Aftersales, Service Operations, Parts Sales, Dealer Operations, or Automotive Commercial Functions.
• Strong negotiation and relationship management skills.
• Financial statement analysis and business performance analysis experience.
• Microsoft Office proficiency, particularly Excel and PowerPoint.
• Ability to analyze dealership performance and develop action plans.
• Strong communication and consulting skills.
• Availability for extensive domestic travel across Mexico.

Responsabilités

• Serve as the primary contact between Nissan Mexicana and assigned dealerships.
• Support dealers in achieving customer satisfaction and fixed operations objectives.
• Analyze dealership performance and identify improvement opportunities.
• Develop action plans to improve Parts & Service sales results.
• Increase dealership revenues and profitability through achievement of aftersales targets.
• Monitor parts sales, accessories sales, labor sales, and wholesale performance.
• Support execution of Nissan aftersales programs and operational initiatives.
• Develop and implement aftersales marketing plans.
• Conduct financial and operational analysis to improve dealership performance.
• Coach dealership personnel on operational improvements and best practices.
• Monitor customer satisfaction performance (CSI) and drive improvement initiatives.
• Support warranty-related initiatives and dealership compliance with Nissan standards.
• Participate in technical training, warranty programs, and performance reviews.
• Ensure dealerships maintain focus on measurable action plans and continuous improvement.
• Collaborate with dealer management teams to strengthen business performance and customer experience.

Connaissances

Negotiation

Relationship management

Financial analysis

Communication

Analytical thinking

Travel readiness

Formation

Bachelor's degree in Business Administration, Finance, Industrial Engineering or Mechanical Engineering

Outils

Excel

PowerPoint

Microsoft Office

Description du poste

Nissan Mexico is seeking an Aftersales Field Representative in Mexico City to support Nissan dealerships in achieving Parts & Service objectives, improving customer satisfaction and strengthening fixed operations performance through business consulting and performance management.

Role involves analyzing dealership performance, developing action plans to boost Parts & Service sales, monitoring revenue and profitability, and collaborating with dealer leadership to drive sustainable growth across