Remote U.S. Tax Specialist – 1040 Support

Programming.com; Mexico; Remote; MXN 743,000 - 1,300,000; Full time

Job summary

Programming.com is seeking a Tax Expert based in Mexico to support U.S. individual income tax preparation and deliver exceptional service. You will handle Form 1040, provide guidance, and work with clients via video, phone, and chat.

Ideal candidates have at least 2 years of hands-on U.S. tax prep experience, strong knowledge of U.S. taxation, and conversational English tested on live calls. EA/CPA not required, remote position.

Qualifications

• Experience preparing U.S. individual tax returns (Form 1040).
• Solid knowledge of U.S. individual income taxation.
• Conversational English proficiency (live call).
• Customer-facing experience and ability to work remotely.

Responsibilities

• Prepare U.S. individual tax returns (1040) for customers.
• Answer questions regarding U.S. tax preparation.
• Provide customer support via video, phone, and chat.
• Research and resolve tax-related questions.
• Assist customers with tax software and basic tech issues.
• Document customer interactions and resolutions clearly.
• Deliver timely, accurate, high-quality service.

Skills

Customer service

English proficiency

Tax knowledge

Communication

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com is seeking a Tax Expert based in Mexico to support U.S. individual income tax preparation and deliver exceptional service. You will handle Form 1040, provide guidance, and work with clients via video, phone, and chat.

Ideal candidates have at least 2 years of hands-on U.S. tax prep experience, strong knowledge of U.S. taxation, and conversational English tested on live calls. EA/CPA not required, remote position.