Remote Robot Pilot — Monitoring & Support

Keywords Studios Plc; Ciudad de México; Hybrid; MXN 100.000 - 135.000; Vollzeit

Benefits dieser Stelle

Medical expenses insurance

Grocery tickets

Zusammenfassung

Keywords Studios seeks Robot Pilots for a fully remote role that supports real-time monitoring and performance of robotic arms on client sites. You will watch for issues, diagnose problems, and escalate when needed, while maintaining clear communication with on-site clients and internal teams.

Responsibilities include monitoring dashboards, detecting anomalies, documenting incidents, and staying aligned with shifts via Slack.

Qualifikationen

• Strong communication and listening skills.
• Excellent written and verbal communication skills.
• Observant, detail-oriented, and able to stay focused during repetitive tasks.

Aufgaben

• Actively monitor robot performance and system health through internal dashboards and monitoring tools.
• Detect anomalies, errors, or performance concerns through observation or automated alerts.
• Investigate issues, apply known solutions, and attempt resolution where possible.
• Document and escalate unresolved issues based on established workflows.
• Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack.
• Accurately document incidents, including symptoms, actions taken, and resolution outcomes.

Kenntnisse

Communication

Attention to detail

Problem solving

Team collaboration

Calm under pressure

Tools

Slack

Monitoring dashboards

Jobbeschreibung

Keywords Studios seeks Robot Pilots for a fully remote role that supports real-time monitoring and performance of robotic arms on client sites. You will watch for issues, diagnose problems, and escalate when needed, while maintaining clear communication with on-site clients and internal teams.

Responsibilities include monitoring dashboards, detecting anomalies, documenting incidents, and staying aligned with shifts via Slack.