Operations Lead – Player Engagement & Projects

Keywords Studios Plc.; Ciudad de México; On-site; MXN 502,200 - 558,000; Full time

Benefits offered by this job

Law Benefits

Career path

Medical expenses insurance

Grocery tickets

Job summary

A global gaming service company is looking for an Operations Manager in Mexico, CDMX. In this role, you'll lead multiple projects, ensuring profitability and client satisfaction. You will interact with clients, oversee project communications, and implement quality control measures. The ideal candidate is experienced in managing projects, has strong leadership skills, and is proficient in English. Enjoy competitive salary and benefits including medical insurance and grocery tickets.

Qualifications

• Experience working with US clients.
• Experience leading the launch of a support project / operation.
• Professional proficiency in English.

Responsibilities

• Lead multiple projects towards success.
• Drive operational profitability and ensure timely billing.
• Oversee project-related communication with clients.

Skills

Leadership

Communication

Analytics

Business acumen

Tools

Zendesk

Helpshift

Job description

A global gaming service company is looking for an Operations Manager in Mexico, CDMX. In this role, you'll lead multiple projects, ensuring profitability and client satisfaction. You will interact with clients, oversee project communications, and implement quality control measures. The ideal candidate is experienced in managing projects, has strong leadership skills, and is proficient in English. Enjoy competitive salary and benefits including medical insurance and grocery tickets.