Remote Patient Scheduling Specialist

Resolv Global; León; A distancia; MXN 107.000 - 153.000; A tiempo parcial

Descripción de la vacante

Resolv Global is seeking a Patient Scheduling Specialist to join our remote team. You will serve as the first contact for patients scheduling medical imaging appointments, delivering a professional and compassionate experience from start to finish.

Responsibilities include handling inbound calls, outbound follow-ups, email inquiries, and accurate scheduling across multiple systems. This is a remote, independent contractor role with a focus on patient-centered service.

Formación

• Fluent English speaking and writing is required.
• Strong communication and active listening are essential.
• Must be highly organized with exceptional attention to detail.
• Ability to multitask across several applications while maintaining accuracy.

Responsabilidades

• Answer inbound patient calls professionally and confidently.
• Make outbound follow-up calls and respond to emails.
• Schedule, reschedule, and confirm appointments.
• Verify and update patient information accurately.

Conocimientos

English fluency

Communication skills

Attention to detail

Multitasking

Remote work

Descripción del empleo

Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?

We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.

This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.

What You'll Do

As part of our scheduling team, you will:

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Contract & Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position

Schedule

• Monday through Friday
• Weekends off
• Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)

Training

Your onboarding includes:

• Two weeks of paid product training
• One week of nesting with coaching support
• Transition into production immediately after nesting

Equipment & Technical Requirements

A company laptop will be shipped to successful candidates. However, applicants must already have a computer that meets the following requirements.

Minimum requirements:

• Windows 11 computer (Mac devices are not supported)
• Intel i5 processor or higher
• Minimum 16 GB RAM
• Webcam
• USB headset
• Reliable fiber internet with a wired Ethernet connection
• Quiet, professional workspace free from distractions
• A second monitor
• A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.

Application Process

To ensure a fair and consistent hiring process, all applicants must complete every stage.

Successful candidates will progress through:

• Application Form
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• This is an English-speaking position.
• All communication during the hiring process will be conducted in English.
• Resumes must be submitted in English to be considered.

Requirements:

We're Looking For Someone Who

• Speaks and writes fluent English
• Has excellent communication and active listening skills
• Is patient, empathetic, and professional
• Can build trust quickly with patients
• Is highly organized with exceptional attention to detail
• Is comfortable multitasking across multiple applications
• Works well independently in a remote environment
• Learns new systems quickly
• Maintains accuracy while working efficiently
• Is dependable, accountable, and punctual

Preferred Experience

Candidates with experience in one or more of the following will be highly regarded:

• Medical scheduling
• Healthcare administration
• Medical receptionist
• Patient support
• Call center customer service
• Appointment scheduling
• Healthcare customer service